Head Housekeeping Porter

Park Plaza; Greater London; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Salary sacrifice scheme

Discounted hotel rates

50% F&B discount

30 days holiday

Free meals

Wagestream access

Refer-a-friend £750

Discounts through BenefitHub

Gym discounts

Ride to Work

Travel season ticket loans

Employee assistance program

Uniforms and dry cleaning

Staff parties

Pension plan

Job summary

Park Plaza is seeking a Head Porter to lead our housekeeping team in Greater London. You will supervise shift operations, brief and mentor porters, and ensure stock controls for pantries, linen and cleaning materials meet the required levels on every floor.

In addition to leadership responsibilities, you will foster a guest-focused culture, adapt to a fast-paced environment, and contribute to a positive, professional guest experience across the hotel.

Qualifications

• Experience leading or supervising a housekeeping team.
• Excellent guest-service focus and communication skills.
• Ability to manage stock, linen and cleaning materials.
• Capable of multitasking in a fast-paced hotel environment.

Responsibilities

• Oversee shift operations and brief the team.
• Mentor and develop housekeeping porters.
• Ensure stock controls and stock levels are maintained on floors.

Skills

Team leadership

Guest service

Stock management

Communication

Job description

Our housekeeping team allows us to take pride in our appearance. Whether it is our guest’s rooms or public areas, they keep everything clean and pristine. Join them as a Head Porter and we will give you the training and support to succeed.

As a Head Porter, You Will Receive

• Salary: £14.50 per hour
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Start with 30 days holiday per year - incl bank holidays
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans *
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Departmental productivity and service incentive schemes *
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events
• Company pension plan & award-winning training

The Ideal Candidate For The Head Porter Role Will

• Ensure an efficient operation on the shift and take responsibility for team briefings.
• Focus on ensuring all stock controls in the pantries, including linen and cleaning material to the outlined stock levels on the floors.
• Have ability to work and multi-task in a fast-paced environment.
• Supervise, mentor and develop the housekeeping porters.
• Empower the team to be more involved in the guest experience.
• Listen to the needs of guests and other team members and adapt to meet them.
• Have a courteous and professional attitude with guests and team members.
• Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care.

From everyday uplifting moments to unforgettable achievements, and everything in between, we are there every step of the way.

Park Plaza. Be part of it.