Head Porter

PPHE Hotel Group; Greater London; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Hotel room discounts

F&B discounts

Holiday entitlement

Free meals

Pension plan

Job summary

PPHE Hotel Group's Park Plaza County Hall in London is seeking a Head Porter to uphold high standards of cleanliness and guest service. You will lead the housekeeping porters on shift, supervise stock and linen controls, and help ensure a smooth operation on busy floors.

The role offers a comprehensive benefits package, including an hourly salary of £14.50, hotel room discounts across Europe, meals, holiday entitlement, and wellbeing discounts, with opportunities to advance within the group.

Qualifications

• Experience in housekeeping supervision or hotel operations preferred.
• Ability to manage and coordinate a team on shift.
• Strong customer focus with courteous professional attitude.

Responsibilities

• Ensure efficient operation on the shift and lead team briefings.
• Supervise, mentor and develop housekeeping porters.
• Monitor stock controls for pantries, linen and cleaning materials.
• Empower the team to enhance the guest experience.

Skills

Stock control

Team supervision

Guest experience

Multitasking

Job description

Location: Park Plaza County Hall London, United Kingdom

Our housekeeping team allows us totake pride in our appearance. Whether it is our guest’s rooms or public areas,they keep everything clean and pristine. Join them as a Head Porter and we will give you the training and supportto succeed.

As a Head Porter, you will receive:

• Salary: £14.50 per hour
• Heavilydiscounted hotel room rates in Europe (extends to the Radisson Hotel Groupand family & friends)
• 50% F&Bdiscount at our restaurants and bars (for your whole party)
• Start with 30days holiday per year - incl bank holidays
• Two free mealsper day - including days off if you wish to come in!
• Access to 40%of your pay before payday through Wagestream!
• Recommend aFriend scheme - £750
• BenefitHub –Discounted prices at hundreds of online and high street stores,supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality atwork scheme with great gym discounts & more
• Ride to WorkScheme & free local cycling lessons
• Travel seasonticket loans *
• 24/7 access toour Employee Assistance Programme
• Rotaspublished at least two weeks in advance (if applicable)
• Departmentalproductivity and service incentive schemes *
• Uniformsprovided (if applicable) & free dry cleaning
• Annual Staffparties and events
• Companypension plan & award-winning training

The ideal candidatefor the HeadPorter role will:

• Ensure anefficient operation on the shift and take responsibility for teambriefings.
• Focus onensuring all stock controls in the pantries, including linen and cleaningmaterial to the outlined stock levels on the floors.
• Have ability to workand multi-task in a fast-paced environment.
• Supervise,mentor and develop the housekeeping porters.
• Empower the teamto be more involved in the guest experience.
• Listen to theneeds of guests and other team members and adapt to meet them.
• Have a courteous andprofessional attitude with guests and team members.

From everyday uplifting moments tounforgettable achievements, and everything in between, we are there every stepof the way.