Luggage Porter

Park Plaza; Greater London; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Wellness days

Discounted hotel rates

50% F&B discount

Two free meals per day

Wagestream access

Refer a Friend £750

BenefitHub

Gym discounts

Ride to Work

Season ticket loans

EAP 24/7

Rotas two weeks in advance

Uniforms & dry cleaning

Staff parties

Company pension

Training

Job summary

Park Plaza in London is seeking a friendly Luggage Porter. You will be the first and last person guests see, delivering a warm welcome, storing luggage, and assisting with packages.

You will handle requests promptly with a caring attitude and excellent English, contributing to memorable experiences for leisure and business travellers.

The role includes generous staff benefits such as wellness days, discounted hotel rates, F&B discounts, meals on duty, and pension.

Qualifications

• Excellent interpersonal skills and ability to connect with guests.
• Ability to manage requests promptly and politely.
• Experienced in luggage handling and guest assistance.
• Strong command of English and clear communication.

Responsibilities

• Welcome and assist guests with luggage delivery or storage.
• Handle guest requests promptly and politely.
• Assist with delivery of packages and coordinate with other teams.
• Maintain high standards of guest services.

Skills

Interpersonal skills

English communication

Guest service mindset

Job description

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Luggage Porter, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.

As a Luggage Porter, You Will Receive

• Salary: £12.71 per hour
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans *
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Departmental productivity and service incentive schemes *
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events
• Company pension plan & award-winning training

The Ideal Candidate For The Luggage Porter Role Will

• Have excellent interpersonal skills and the ability to connect with others
• Manage requests promptly, helpfully, politely and with a caring attitude
• Be responsible for welcoming and assisting guest with delivering or storing their luggage and the delivery of packages
• Possess a good command of English and excellent communication skills
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• Have previous experience as a Luggage Porter

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars. Park Plaza. Be part of it.