Head Office Receptionist & Facilities Support

Booker; Wellingborough; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Colleague discounts

Employee Assistance Programme

Health and Wellbeing support

Colleague card discounts

Job summary

Booker Group is seeking a friendly, proactive receptionist for our Head Office in Wellingborough. You will be the first point of contact for colleagues, visitors and contractors, delivering a professional and welcoming experience.

You will manage the switchboard, greet people, handle the inbox, process purchase orders, and support parcel deliveries, meeting room bookings and admin tasks to help the facilities team and wider business.

Qualifications

• Excellent customer service and communication skills.
• Professional and friendly telephone manner.
• Experience using a switchboard or handling high-volume calls.
• Good IT skills including Microsoft Office and Excel.
• Knowledge of SAP and CATs advantageous.
• Strong organisational skills and attention to detail.
• Ability to prioritise workload and work under pressure.
• Proactive and enthusiastic approach; team player.

Responsibilities

• Operate the switchboard and handle incoming calls efficiently and professionally.
• Greet and assist colleagues, visitors and contractors.
• Manage the reception inbox and direct emails appropriately.
• Raise and process purchase orders; ensure invoices are paid on time.
• Support management of personal parcel deliveries and collections.
• Manage meeting room bookings and booking records.
• Resolve enquiries and direct requests to relevant teams.
• Carry out weekly fire alarm testing and support drills.
• Manage weekly dry cleaning service and banking reconciliation.

Skills

Customer service

Switchboard

Office IT

Excel

Attention to detail

Tools

SAP

CATs

Job description

Booker Group is seeking a friendly, proactive receptionist for our Head Office in Wellingborough. You will be the first point of contact for colleagues, visitors and contractors, delivering a professional and welcoming experience.

You will manage the switchboard, greet people, handle the inbox, process purchase orders, and support parcel deliveries, meeting room bookings and admin tasks to help the facilities team and wider business.