Receptionist - 25 hours per week

Booker; Wellingborough; Sur place; GBP 21 000 - 25 000; Plein temps

Avantages offerts par ce poste

Colleague discounts

Employee Assistance Programme

Health and Wellbeing support

Colleague card discounts

Résumé du poste

Booker Group is seeking a friendly, proactive receptionist for our Head Office in Wellingborough. You will be the first point of contact for colleagues, visitors and contractors, delivering a professional and welcoming experience.

You will manage the switchboard, greet people, handle the inbox, process purchase orders, and support parcel deliveries, meeting room bookings and admin tasks to help the facilities team and wider business.

Qualifications

• Excellent customer service and communication skills.
• Professional and friendly telephone manner.
• Experience using a switchboard or handling high-volume calls.
• Good IT skills including Microsoft Office and Excel.
• Knowledge of SAP and CATs advantageous.
• Strong organisational skills and attention to detail.
• Ability to prioritise workload and work under pressure.
• Proactive and enthusiastic approach; team player.

Responsabilités

• Operate the switchboard and handle incoming calls efficiently and professionally.
• Greet and assist colleagues, visitors and contractors.
• Manage the reception inbox and direct emails appropriately.
• Raise and process purchase orders; ensure invoices are paid on time.
• Support management of personal parcel deliveries and collections.
• Manage meeting room bookings and booking records.
• Resolve enquiries and direct requests to relevant teams.
• Carry out weekly fire alarm testing and support drills.
• Manage weekly dry cleaning service and banking reconciliation.

Connaissances

Customer service

Switchboard

Office IT

Excel

Attention to detail

Outils

SAP

CATs

Description du poste

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

About the role

Booker Group is looking for a friendly, proactive and customer-focused individual to join our Facilities team as a Receptionist at our Head Office in Wellingborough.

As the first point of contact for colleagues, visitors and contractors, you'll play an important role in creating a positive and professional experience for everyone who visits or contacts Head Office. You'll provide an efficient reception and switchboard service, ensuring calls and enquiries are handled promptly and professionally, while supporting the team and wider business with a range of administrative tasks.

You will be responsible for

• Operating the switchboard and handling incoming calls efficiently and professionally.
• Greeting and assisting colleagues, visitors and contractors.
• Managing the reception inbox, ensuring emails are responded to or directed appropriately.
• Raising and processing purchase orders and ensuring invoices are submitted for payment in a timely manner.
• Supporting the management of personal parcel deliveries and collections.
• Managing meeting room bookings and maintaining booking records.
• Resolving enquiries and directing requests to the appropriate teams.
• Carrying out weekly fire alarm testing and supporting fire drills.
• Managing the weekly dry cleaning service.
• Reconciling and preparing banking.
• Providing general administrative support and undertaking ad hoc duties as required.

You will need

• Excellent customer service and communication skills.
• A professional and friendly telephone manner.
• Previous experience using a switchboard or handling a high volume of calls.
• Good IT skills, including Microsoft Office applications and Excel.
• Knowledge of SAP and CATs would be advantageous.
• Strong organisational skills and attention to detail.
• The ability to prioritise workload and work effectively under pressure.
• A proactive and enthusiastic approach to work.
• Previous administrative experience.
• The ability to build positive working relationships and work collaboratively as part of a team.