Head Office

Bizspace Ltd; Basingstoke; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

BizSpace Ltd in Basingstoke seeks an Assistant Business Centre Manager to provide exceptional customer experiences and support the Business Centre Manager.

You will handle front of house, customer relationship management, and operations to ensure a smooth daily running of the centre and delivery of excellent service to BizSpace guests.

Qualifications

• Excellent communication at all levels and a professional manner.
• Good IT knowledge with familiarity in Microsoft 365.
• Customer-focused approach with flexible working style.

Responsibilities

• Front of House duties including welcoming visitors and overseeing access control.
• Customer management: build rapport, coordinate engagement, drive positive reviews.
• BCM support: conduct viewings/sales, assist with ESG activities, and cover BCM duties.
• Operations: maintain facilities standards, manage newsletters, meeting room bookings, and supplies.

Skills

Communication

Problem solving

IT literacy

Microsoft 365

Phone etiquette

Professional appearance

Flexible

Driving licence

Tools

Microsoft 365

Job description

Assistant Business Centre Manager – Basingstoke

Job Scope:

• To provide our customers with an exceptional experience, as well as supporting Business Centre Manager.
• Reporting into Business Centre Manager

Job Description:

Responsibilities include but are not limited to;

Front of House – 35%

• Welcoming visitors to the Business Centre
• Offering refreshments to BizSpace guests/tours
• Rapport building and fact finding with customers
• Manage Mailbox and Virtual office customers
• Managing access control for new/departing customers, visitors, contractors
• Maintaining log of BizSpace guests, contractors and attendees for fire log
• Work closely with customers upon onboarding to ensure a smooth transition

Customer Management – 30%

• Enhance the customer journey – build and strengthen rapport
• Coordinate and organise customer engagement activities
• Promote and encourage site networking and event participation
• Identify opportunities to link customers and their businesses with one another
• Manage relationships; encourage positive reviews and oversee complaints

BCM Support – 30%

• Conducting viewings and sales
• Encourage and promote ESG interactivity and engagement
• Deputise BCM role with all aspects of Business Centre management
• Devise regular fun and engaging activities to hold within the Business Centre
• Support social media activity – content, pictures & videos for followers
• Answering and managing calls and enquiries
• Maintaining availability lists, pricing and newsletters
• Support regionally when required within the wider team

Operations – 10%

• Maintain the highest of professional standards
• Daily review of cleaning and maintenance levels
• Oversee cleaning and maintenance operatives and contractors
• Ensure kitchens and communal areas are presented at their best at all times
• Maintain sales literature and collateral, including. ordering thereof
• Maintain standards and oversee management of meeting room bookings
• Stationery and supplies management and ordering
• Participate and drive activities that improve the quality of the services provided

Any other duties reasonably required by your line manager

Key Skills:

• Excellent communication skills at all levels
• Problem solver by nature
• Good knowledge of use of IT
• Use of Microsoft 365
• Good telephone manner
• Professional appearance and personality
• Flexible
• Full clean driving licence

This job description is intended to reflect, in outline, the responsibilities of the post-holder which may change over time in line with the Corporate and local business needs of BizSpace. It will therefore be subject to periodic review.