Head Office

Bizspace Ltd; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

BizSpace Limited is seeking an Assistant Business Centre Manager for the Waltham Abbey site. You will support the Business Centre Manager, welcome visitors, and ensure smooth onboarding and daily operations across facilities, logistics and customer engagement.

You will build strong customer relationships, manage front-of-house activities, and assist in driving ancillary income while maintaining high service standards in a dynamic workspace environment.

Qualifications

• Excellent communication skills at all levels.
• Proven problem-solving ability.
• Sales orientation with a customer-first approach.
• Full clean driving license.
• Proficiency with IT and Microsoft 365 to support daily operations.

Responsibilities

• Welcoming visitors to the Business Centre.
• Offer refreshments to BizSpace guests and tours.
• Build relationships with customers and manage Mailbox/Virtual office clients.
• Manage access control for new/departing customers and contractors.
• Maintain log of guests, contractors and attendees for fire log.
• Assist onboarding to ensure a smooth transition for new customers.
• Resolve concerns relating to the centre experience, IT, or office setup.

Skills

Communication skills

Problem solving

Sales orientation

IT knowledge

Telephone manner

Professional demeanor

Flexibility

Driving license

Tools

Microsoft 365

Job description

Assistant Business Centre Manager – Waltham Abbey

Job Scope:
To provide our customers with an exceptional experience, as well as supporting and deputising the Business Centre Manager (BCM).

Responsibilities include but are not limited to;

• Welcoming visitors to the Business Centre
• Offering refreshments to BizSpace guests/tours
• Build a solid relationship with customers
• Manage Mailbox and Virtual office customers
• Managing access control for new/departing customers, visitors, contractors
• Maintaining log of BizSpace guests, contractors and attendees for fire log
• Work closely with customers upon onboarding to ensure a smooth transition
• Resolve any concerns or problems regarding the business centre experience, office set up and IT

Customer Management

• Enhance the entire customer journey – building and strengthen relationships
• Coordinate and organise customer engagement activities
• Promote and encourage site networking and event participation
• Identify opportunities to link customers and their businesses with one another
• Oversee car park management, charging thereof and allocations
• Maintain stock levels of refreshments
• Manage supplementary recharging of ancillary services – meeting rooms, co-working etc.
• Manage relationships; encourage positive reviews and oversee complaints

Operations

• Maintain the highest of professional standards
• Daily review of cleaning and maintenance levels
• Oversee cleaning and maintenance operatives and contractors
• Ensure kitchens and communal areas are presented at their best – assisting where necessary
• Maintain sales literature and collateral; including the ordering thereof
• Maintain standards and oversee management of meeting room bookings
• Stationery and supplies management and ordering
• Monitoring H&S platforms (Property Plus) – Training provided
• Participate and drive activities that improve the quality of the services provided
• Help support energy consumption and ESG policies

BCM Support

• Encourage and promote ESG interactivity and engagement
• Deputise BCM role with all aspects of Business Centre management
• Devise regular fun and engaging activities to hold within the Business Centre
• Support social media activity – content, pictures & videos for followers
• Answering and managing calls and enquiries
• Maintaining availability lists, pricing and newsletters
• Support regionally when required within the wider team
• Manage virtual tenant mail services in accordance with each client’s selected service package.
• Produce monthly franking recharge information for virtual tenants.
• Drive ancillary income from telecoms, furniture, cleaning, meeting rooms, mailboxes etc.
• Promote and identify uplift opportunities with customers to increase income and services
• Carry out viewings and tours where necessary
• Help support locally driven enquires and sales opportunity
• Identify opportunities to connect and enhance relationships with the local community

Key Skills:

• Excellent communication skills at all levels
• Problem solver by nature
• Sales Orientated
• Good knowledge of use of IT
• Use of Microsoft 365
• Good telephone manner
• Professional appearance and personality
• Flexible
• Full clean driving license

This job description is intended to reflect, in outline, the responsibilities of the post-holder which may change over time in line with the Corporate and local business needs of BizSpace. It will therefore be subject to periodic review.