Head of Workplace Technology & Automation

SmartRecruiters, Inc.; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

25 days annual leave + extra holiday

Discretionary bonus scheme

Private medical care scheme

Flexible benefits allowance

Learning and development opportunities

Employee sample sales

Job summary

ASOS, the global online fashion retailer, seeks a Head of Workplace Technology to lead and evolve our Workplace Technology function. You will transform a traditional IT area into an engineering-led, product-focused capability, building in-house engineering with an emphasis on automation and scalability across 3,000+ colleagues.

You'll shape strategy, drive change and influence technology decisions that impact every employee.

Qualifications

• Senior technology leader with experience owning and operating large-scale workplace or end-user technology platforms.
• Experience leading Workplace Technology, Corporate IT, End User Computing or Digital Employee Experience teams.
• Experience supporting organisations of roughly 1,000 to 5,000 employees.
• Track record of modernising or transforming traditional IT support functions.
• Strong understanding of endpoint management, workplace platforms and employee technology services.
• Experience operating in environments with internal teams and outsourced service providers.
• Passion for automation, engineering best practice and improving the employee experience.
• Strong stakeholder management skills and ability to influence senior leaders across tech and business functions.

Responsibilities

• Own the strategy, roadmap and delivery of Workplace Technology experience across ASOS.
• Lead teams responsible for endpoint technology, IT support and workplace infrastructure.
• Transform traditional IT operations into an engineering-led, product-focused capability.
• Drive automation through policy-as-code, endpoint automation and scalable platform management.
• Build a new in-house Endpoint Experience capability and reduce reliance on third-party providers.
• Improve joiner/mover/leaver experience to keep employees productive from day one.
• Partner with Cyber Security, People Experience and Digital Foundation to deliver secure experiences.
• Act as the senior escalation point for critical workplace technology issues.
• Own key supplier relationships and ensure outsourcing partners meet outcomes.
• Establish clear service, operational and employee experience metrics for continuous improvement.
• Create reliable, repeatable and scalable ways of delivering workplace technology at scale.
• Lead through change and raise standards across service delivery and engineering practices.

Skills

Leadership

Stakeholder management

Automation

Product mindset

End user computing

Tools

Endpoint management platforms

Job description

ASOS, the global online fashion retailer, seeks a Head of Workplace Technology to lead and evolve our Workplace Technology function. You will transform a traditional IT area into an engineering-led, product-focused capability, building in-house engineering with an emphasis on automation and scalability across 3,000+ colleagues.

You'll shape strategy, drive change and influence technology decisions that impact every employee.