Head of Workplace Technology

SmartRecruiters, Inc.; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

25 days annual leave + extra holiday

Discretionary bonus scheme

Private medical care scheme

Flexible benefits allowance

Learning and development opportunities

Employee sample sales

Job summary

ASOS, the global online fashion retailer, seeks a Head of Workplace Technology to lead and evolve our Workplace Technology function. You will transform a traditional IT area into an engineering-led, product-focused capability, building in-house engineering with an emphasis on automation and scalability across 3,000+ colleagues.

You'll shape strategy, drive change and influence technology decisions that impact every employee.

Qualifications

• Senior technology leader with experience owning and operating large-scale workplace or end-user technology platforms.
• Experience leading Workplace Technology, Corporate IT, End User Computing or Digital Employee Experience teams.
• Experience supporting organisations of roughly 1,000 to 5,000 employees.
• Track record of modernising or transforming traditional IT support functions.
• Strong understanding of endpoint management, workplace platforms and employee technology services.
• Experience operating in environments with internal teams and outsourced service providers.
• Passion for automation, engineering best practice and improving the employee experience.
• Strong stakeholder management skills and ability to influence senior leaders across tech and business functions.

Responsibilities

• Own the strategy, roadmap and delivery of Workplace Technology experience across ASOS.
• Lead teams responsible for endpoint technology, IT support and workplace infrastructure.
• Transform traditional IT operations into an engineering-led, product-focused capability.
• Drive automation through policy-as-code, endpoint automation and scalable platform management.
• Build a new in-house Endpoint Experience capability and reduce reliance on third-party providers.
• Improve joiner/mover/leaver experience to keep employees productive from day one.
• Partner with Cyber Security, People Experience and Digital Foundation to deliver secure experiences.
• Act as the senior escalation point for critical workplace technology issues.
• Own key supplier relationships and ensure outsourcing partners meet outcomes.
• Establish clear service, operational and employee experience metrics for continuous improvement.
• Create reliable, repeatable and scalable ways of delivering workplace technology at scale.
• Lead through change and raise standards across service delivery and engineering practices.

Skills

Leadership

Stakeholder management

Automation

Product mindset

End user computing

Tools

Endpoint management platforms

Job description

We’re ASOS, the online retailer for fashion lovers all around the world.

We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you’re free to be your true self without judgement, and channel your creativity into a platform used by millions.

But how are we showing up? We’re proud members of Inclusive Companies, are Disability Confident Committed and have signed the Business in the Community Race at Work Charter and we placed 8th in the Inclusive Top 50 Companies Employer list.

Everyone needs some help showing up as their best self. Let our Talent team know if you need any adjustments throughout the process in whatever way works best for you.

Job Description

Every ASOS employee relies on Workplace Technology every single day. From laptops and collaboration tools to office connectivity, meeting room technology and IT support, this team powers the technology that keeps the business running.

We're looking for a Head of Workplace Technology to lead and evolve this critical function. While maintaining exceptional day-to-day service, you'll help transform a traditionally operational area into a modern, engineering-led organisation that embraces automation, scalability and continuous improvement.

This is a unique opportunity to shape the future of workplace technology at ASOS. You'll inherit a highly visible function, build new in-house engineering capability, influence the employee experience of over 3,000 colleagues, and play a key role in how we modernise our Digital Foundation estate.

This role sits at the heart of the employee experience. When Workplace Technology performs well, every ASOSer can do their best work. When it doesn't, everyone notices.

You'll have the opportunity to:

• Shape a newly evolving function within Digital Foundation.
• Build engineering capability from the ground up.
• Drive meaningful transformation rather than simply maintaining the status quo.
• Influence technology decisions that impact every employee across the business.
• Work alongside senior technology leaders who are investing heavily in modern engineering practices and platform thinking.
• Create lasting improvements to how workplace technology is delivered at scale

What You'll Do

• Own the strategy, roadmap and delivery of Workplace Technology experience across ASOS.
• Lead teams responsible for endpoint technology, IT support and workplace infrastructure.
• Transform traditional IT operations into a more engineering-led, product-focused capability.
• Drive automation through modern approaches such as policy-as-code, endpoint automation and scalable platform management.
• Build a new in-house Endpoint Experience capability and reduce reliance on third-party providers where appropriate.
• Improve the joiner, mover and leaver experience, ensuring employees are productive from day one.
• Partner closely with Cyber Security, People Experience and Digital Foundation teams to deliver secure and seamless employee experiences.
• Act as the senior escalation point for critical workplace technology issues.
• Own key supplier relationships and ensure outsourcing partners are delivering against agreed outcomes.
• Establish clear service, operational and employee experience metrics to drive continuous improvement.
• Create reliable, repeatable and scalable ways of delivering workplace technology across the organisation.
• Lead through change, bringing teams with you while raising standards across service delivery, engineering practices and employee experience.

Qualifications

You are a senior technology leader with experience owning andoperatinglarge‑scale workplace or end‑user technology platforms. You are comfortable working across engineering, operations, security, andpeopledomains, and you bring a strong product mindset to traditionally operational problem spaces.

• Experience leading Workplace Technology, Corporate IT, End User Computing or Digital Employee Experience teams.
• Experience supporting organisations of roughly 1,000 to 5,000 employees.
• A track record of modernising or transforming traditional IT support functions.
• Strong understanding of endpoint management, workplace platforms and employee technology services.
• Experience operating in environments that combine internal teams with outsourced service providers.
• A passion for automation, engineering best practice and improving the employee experience.
• Strong stakeholder management skills and the ability to influence senior leaders across technology and business functions.

Additional Information

• Employee sample sales
• 25 days paid annual leave + an extra celebration day for a special moment
• Discretionary bonus scheme
• Private medical care scheme
• Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits
• Opportunity for personalised learning and in-the-moment experiences that enable you to thrive and excel in your role