Head of Third-Party Claims

Claims Recruitment Services; Greater London; On-site; GBP 120,000 - 180,000; Full time

Job summary

Claims Recruitment Services is seeking a strategic Head of Third-Party Damage Claims based in London to lead the end-to-end third-party claims journey for a top motor insurer.

You will drive performance across cost control, technical excellence and service delivery, oversee high-value claims, and shape a tight alignment between underwriting strategy and external provider performance to deliver superior outcomes.

Qualifications

• Extensive experience in motor claims management and current market trends.
• Proven ability to deliver objectives and drive performance improvements within challenging timeframes.
• In-depth technical expertise in motor liability, credit hire, personal injury, and relevant legal/regulatory frameworks.
• Strong commercial and financial acumen with experience of actuarial development triangles.
• High numeracy and analytical skills with ability to interpret data and identify patterns.
• Skilled in producing professional, well-structured, and accurate reports.
• Excellent communication, negotiation, and stakeholder engagement capabilities.

Responsibilities

• Driving cost control throughout the claims lifecycle across all elements of third-party claims spend.
• Developing and implementing strategy based on detailed financial analysis.
• Overseeing the effective management of complex and high value claims and processes with regulatory/financial implications.
• Initiating indemnity control and operational effectiveness initiatives with sound business cases.
• Analysing and drafting reports, as well as responding to financial performance metrics.
• Using granular knowledge of vehicle portfolio, underwriting and distribution strategies to anticipate trends.
• Overseeing key supply chain relationships with external providers to meet performance requirements.

Skills

Motor claims management

Financial analysis

Stakeholder engagement

Report writing

Negotiation

Data interpretation

Strategic leadership

Job description

London, United Kingdom | Posted on 11/02/2026

We are recruiting for a Head of Third-Party Damage Claims on behalf of one of the largest specialist motor insurers in the market.

The Head of Third-Party Claims will be responsible for leading, developing, and managing the end-to-end third- party claims journey. This includes strategic oversight of operational performance, technical excellence, and service delivery across all third-party claims functions.

Key Responsibilities

• Driving cost control throughout the claims lifecycle across all elements of third-party claims spend.


• Developing and implementing strategy based on detailed financial analysis.


• Overseeing the effective management of complex and high value claims and processes with technical, regulatory or financial implications.


• Initiating indemnity control and operational effectiveness initiatives with sound business cases.


• Analysing and drafting reports, as well as responding to financial performance metrics.


• Using granular knowledge of vehicle portfolio, underwriting and distribution strategies to anticipate trends.


• Overseeing key supply chain relationships in the fulfilment of the claims proposition and ensuring that all external providers meet performance requirements.

Key Requirements

• Extensive experience in motor claims management, with a thorough understanding of claims processes and current market trends.


• Proven ability to deliver key objectives and drive measurable performance improvements within challenging timeframes.


• In-depth technical expertise in motor liability, credit hire, personal injury, and relevant legal and regulatory frameworks.


• Strong commercial and financial acumen with experience of working with actuarial development triangles.


• High level of numeracy and analytical skills, with the ability to interpret data and identify underlying patterns and trends.


• Skilled in producing professional, well-structured, and accurate reports.


• Excellent communication, negotiation, and stakeholder engagement capabilities.

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