Head of Technology Services & Campus-wide Support

BIMM University; Lancashire; On-site; GBP 50,000 - 57,000; Full time

Benefits offered by this job

25 days holiday per year

SMART pension

Comprehensive benefits package

Job summary

BIMM University is seeking a Head of Technology Services and Support to lead the delivery and evolution of technology services across the university’s campuses. You’ll shape how students and staff interact with technology, balancing strategic leadership with day-to-day operational oversight to ensure accessible, high quality support.

With responsibility for service management, digital adoption, classroom tech and AI-enabled initiatives, you’ll develop a modern, insight-led support function that

Qualifications

• Significant experience leading IT support or service delivery in a complex, multi-site environment.
• Proven ability to build high-performing teams and foster quality and accountability.
• Strong understanding of service management principles and ITIL-aligned operations.
• Demonstrated use of user insight, performance data and metrics to improve services.

Responsibilities

• Lead Technology Services & Support across BIMM University, ensuring a high-quality, consistent experience across campuses.
• Provide direction, coaching and support to managers and specialist teams.
• Oversee service performance, governance, prioritisation and escalation routes.
• Develop a model balancing remote, on-site and specialist support.
• Ensure classrooms, AV systems and end-user devices meet academic and operational needs.
• Use feedback and data to inform decisions and future priorities.
• Lead initiatives to strengthen digital confidence and technology adoption.
• Champion self-service tools, automation and AI-enabled solutions.
• Ensure new technologies are documented with training and readiness arrangements.
• Manage relationships with suppliers and external partners for value and quality.
• Serve as senior escalation point for major support issues.
• Contribute to technology strategy, workforce planning and change programs.

Skills

IT service management

Stakeholder management

Team leadership

ITIL

Automation

AI-enabled services

Job description

BIMM University is seeking a Head of Technology Services and Support to lead the delivery and evolution of technology services across the university’s campuses. You’ll shape how students and staff interact with technology, balancing strategic leadership with day-to-day operational oversight to ensure accessible, high quality support.

With responsibility for service management, digital adoption, classroom tech and AI-enabled initiatives, you’ll develop a modern, insight-led support function that