Head of IT Support & Service Delivery
Cyber Security Academy Southampton
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Benefits offered by this job
Job summary
University of Southampton's iSolutions invites an experienced Head of IT Support to lead a diverse, customer-facing service across campuses, ensuring reliable technology for students and staff. You will set priorities, drive improvements using data, and modernise IT support with digital and remote services, automation and AI, while traveling to campuses as needed.
Reporting to the Deputy Director, you will build capable teams, foster accountability and deliver resilient services aligned with
Qualifications
- Strong track record leading customer-facing IT support or service delivery.
- Ability to translate priorities into measurable outcomes.
- Experience leading through managers and building accountable teams.
- Comfort using data and feedback to drive improvements.
Responsibilities
- Lead a diverse, customer-facing IT support service across campuses.
- Balance strategic planning with operational delivery and performance improvement.
- Oversee workforce planning, resource allocation and service resilience.
- Drive modernisation of IT support through digital, remote services, automation and AI.
Skills
Tools
Job description
University of Southampton's iSolutions invites an experienced Head of IT Support to lead a diverse, customer-facing service across campuses, ensuring reliable technology for students and staff. You will set priorities, drive improvements using data, and modernise IT support with digital and remote services, automation and AI, while traveling to campuses as needed.
Reporting to the Deputy Director, you will build capable teams, foster accountability and deliver resilient services aligned with
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