Head of Service Management

Complete Security Recruitment; Bradley Stoke; On-site; GBP 60,000 - 65,000; Full time

Benefits offered by this job

Company car

Car allowance

25 days annual leave

Pension after 3 months

Job summary

Complete Security Recruitment is seeking a Head of Service / Fire & Security Service Manager to lead a dedicated service team in the South West of England. You will ensure strong service delivery, manage KPIs and SLAs, and cultivate client relationships to expand spend and services.

The role carries responsibility for profitability and strategic oversight, with direct reporting to the Operations Manager and a Service Desk Manager under supervision.

Qualifications

• Strong experience leading a fire and security service department.
• Excellent commercial awareness and ability to drive profitability.
• Experience managing departmental performance and client spend growth.
• Deep knowledge of KPIs and SLAs in service delivery.
• Overseeing and supporting service management teams.

Responsibilities

• Oversee the service department operations and budgets.
• Direct reports include Service Desk Manager; report to Operations Manager.
• Ensure financial performance and profitability of the department.
• Monitor and drive KPIs and SLAs; manage client relationships to grow spend.
• Develop and expand the range of services provided to clients.

Skills

Fire & security mgmt

KPIs & SLAs

Client relationships

Profitability management

Team leadership

Job description

Fire & Security Role: Are you a Head of Service / Fire & Security Service Manager working with service delivery, KPIs, SLAs and client relationships?

Paying up to £65k + car or car allowance

What can you expect as an employee:

• Basic salary of £60,000 - £65,000
• Company car or car allowance
• 25 days annual leave plus Bank Holidays
• Pension scheme following completion of three months' employment

The ideal candidate would have:

• Strong experience managing a fire and security service department
• Excellent commercial awareness
• Experience managing departmental performance and profitability
• Strong knowledge of KPIs and SLAs
• Experience developing client relationships and increasing client spend
• The ability to oversee and support service management teams

About the role:

A well-established fire and security business in the South West of England is seeking an experienced Head of Service to oversee the running of its service department.

You will have direct reports from the Service Desk Manager and report directly to the Operations Manager.

The role carries responsibility for the financial performance and profitability of the department, as well as overseeing KPIs and SLAs. You will also work directly with clients, helping to grow relationships, increase client spend and expand the range of services provided.

Don't miss out on this exciting opportunity to join the team and make a difference in the fire and security industry.