Head Of Sales & Customer Relations

Blaymires Recruitment Ltd; Fareham; On-site; GBP 72,000 - 88,000; Full time

Benefits offered by this job

Car allowance

25 days holiday

Pension

Job summary

Blaymires Recruitment Ltd in Fareham is representing an established property services company seeking a Head of Sales & Customer Relations. The role focuses on winning new business, growing existing accounts and leading the customer-facing team across the South East and South West.

The role requires senior sales or customer relations experience within construction, property maintenance or facilities management, with strong people management, excellent communication and negotiation skills.

Qualifications

• Experience in a senior sales, business development or customer relations role within construction, property maintenance or facilities management.
• Strong people management skills, with experience leading and developing teams.
• Proven record of winning new business and growing existing client accounts.
• Excellent communication, relationship-building and negotiation skills.
• Commercial awareness and an understanding of service delivery across multiple sites.

Responsibilities

• Identifying and securing new business opportunities across the South East and South West.
• Building relationships with prospective clients and developing a strong pipeline of opportunities.
• Retaining and developing existing accounts, identifying opportunities to provide additional services.
• Leading, coaching and developing the customer-facing team, setting clear objectives and managing performance.
• Working closely with operational teams to ensure client requirements are understood and commitments can be delivered.
• Overseeing customer communication and helping resolve service issues effectively.
• Monitoring sales performance, account development and customer satisfaction.
• Supporting proposals, tenders and commercial discussions.

Skills

Senior sales

Business development

Customer relations

People management

Negotiation

Multi-site service delivery

Job description

Head of Sales & Customer Relations - Construction / FM Sector

£80,000 + Car Allowance + 25 days Holiday + Pension

Fareham, Hampshire

Blaymires Recruitment is representing an established property services company based in Fareham, which is looking to appoint a Head of Sales & Customer Relations to support its operations across the South East and South West.

The company provides commercial property maintenance, refurbishment, building services and statutory compliance, supporting clients across hospitality, leisure, retail and commercial property.

This is an opportunity for an experienced leader with strong people management skills and a background in construction, property maintenance or facilities management. The role will focus equally on winning new business, retaining and developing existing accounts, and leading the customer-facing team.

The Role

Based at the Fareham office, you will take responsibility for developing client relationships and supporting business growth, while ensuring the customer-facing team delivers a responsive, professional service.

Your responsibilities will include:

• Identifying and securing new business opportunities across the South East and South West.
• Building relationships with prospective clients and developing a strong pipeline of opportunities.
• Retaining and developing existing accounts, identifying opportunities to provide additional services.
• Leading, coaching and developing the customer-facing team, setting clear objectives and managing performance.
• Working closely with operational teams to ensure client requirements are understood and commitments can be delivered.
• Overseeing customer communication and helping resolve service issues effectively.
• Monitoring sales performance, account development and customer satisfaction.
• Supporting proposals, tenders and commercial discussions.

The Person

• Experience in a senior sales, business development or customer relations role within construction, property maintenance or facilities management.
• Strong people management skills, with experience leading and developing teams.
• A proven record of winning new business and growing existing client accounts.
• Excellent communication, relationship-building and negotiation skills.
• Commercial awareness and an understanding of service delivery across multiple sites.
• A practical, organised approach, with the ability to balance business growth and customer service.
• Comfortable working from the Fareham office and supporting clients across the South East and South West.

On Offer

• £80,000 + Car Allowance + 25 days Holiday + Pension
• A senior leadership role with responsibility for sales, account development and customer relations.