Head of Retail IT - FTC

Marlin Selection Ltd; Greater London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading energy business is seeking a Head of UK Retail IT to join their senior leadership team in Greater London. This pivotal role involves shaping technology strategy, driving project delivery, and ensuring robust application support across the UK energy retail IT estate. The successful candidate will collaborate with senior stakeholders, fostering cohesion between business units, and lead a high-performing IT team with a focus on cost efficiencies and effective delivery of technology initiatives.

Qualifications

• 5+ years of delivering technology initiatives in multi-business unit organisations.
• Proven experience in energy retail technology strategy and customer operations.
• Strong track record in project delivery and risk management.

Responsibilities

• Lead technology strategy, project delivery, and application support.
• Build relationships with stakeholders to translate business needs into solutions.
• Manage IT demand for the UK energy retail estate.

Skills

Technology initiatives delivery

Energy retail technology strategy

Stakeholder management

CRM (Salesforce) expertise

Project delivery

Risk management

Vendor engagement

Communication skills

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

ITIL

Agile

DevOps

PMI/Prince2/MSP methodologies

Job description

Our client, a leading energy business, is seeking a Head of UK Retail IT to join their senior leadership team. Reporting to the VP of IT, this role is pivotal in shaping technology strategy, driving project delivery, and ensuring robust application support across the UK energy retail IT estate. Acting as the principal business partner to VP Sales and VP Operations, you will foster cohesion between business units, deliver cost efficiencies, and lead a high-performing IT team.

Key Responsibilities

• Contribute as a core member of the global IT & Change leadership team.
• Provide leadership, coaching, and development to your team, embedding company values.
• Build strong relationships with senior stakeholders to translate business needs into technology-enabled solutions.
• Manage IT demand for the UK energy retail estate and oversee the portfolio of technology change.
• Drive delivery of projects to achieve commercial outcomes within agreed time, cost, and quality constraints.
• Ensure a cost-effective and sustainable Salesforce application support model.
• Act as the domain expert for energy retail technology, staying ahead of industry trends.
• Collaborate with Architecture, PMO, and other IT leaders to deliver cohesive programs of change.

Performance Indicators

• Positive stakeholder feedback on IT support and delivery.
• Delivery of portfolio within time, cost, and quality metrics.
• Strong team engagement (eNPS) and SLA performance.
• Effective collaboration across IT leadership to achieve cost efficiencies.

Experience & Skills

• Bachelor’s degree or equivalent experience.
• 5+ years delivering technology initiatives in multi-business unit organisations.
• Proven experience in energy retail technology strategy, CRM (Salesforce), customer operations, and billing systems.
• Strong track record in project delivery, risk management, and vendor engagement.
• Knowledge of ITIL, Agile, DevOps, and enterprise architecture best practices.
• Excellent communication and stakeholder management skills.
• Previous experience leading senior teams and managing performance processes.

Knowledge

• Domain expertise in energy retail and customer service.
• Familiarity with cloud and on-premises solutions.
• Understanding of programme and project delivery methodologies (PMI, Prince2, MSP).