Head of Retail Franchise Operations

Levy UK; Birmingham; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading company in food and hospitality seeks a Head of Retail Franchise Operations. This vital role involves overseeing P&L responsibilities, driving profitability, and managing franchise relationships in Birmingham’s iconic venues. Join a passionate team focused on enhancing guest experience and operational excellence.

Benefits

Competitive salary with bonus & company benefits

27 days holiday + bank holidays

Company pension scheme

Healthcare benefits including dental and optical

Employee Assistance Programme

On-going training & development

Qualifications

• Proven operational leadership managing multi-site franchise retail with P&L accountability.
• Strong commercial skills in driving profitability and managing budgets.
• Experience in managing franchise relationships and compliance.

Responsibilities

• Own full P&L responsibility for all branded retail units.
• Drive profitability through various management methods.
• Lead and inspire a multi-brand management team.

Skills

Operational leadership

Commercial acumen

Data-driven decision-making

Job description

Levy creates legendary food and hospitality experiences at some of the UK’s most iconic venues. Backed by powerful partnerships with places like Wimbledon, Twickenham, and now NEC Birmingham, we’re looking for a Head of Retail Franchise Operations to drive excellence and growth across franchise retail outlets in this exciting new partnership.

We’re on a mission to elevate the food & beverage experience across NEC, ICC, Vox, Utilita Arena Birmingham, bp pulse LIVE, and regional partner venues. As part of our exciting new long-term partnership, we’re hiring a Head of Retail Franchise Operations to lead our franchise retail outlets to operational excellence, financial success, and unrivalled guest experiences.

What You’ll Do

• Own full P&L responsibility for all branded retail units across NEC venues.
• Drive profitability through labour, margin, stock & waste management, and pricing.
• Manage key franchise partner relationships, ensuring brand compliance and delivering through audits and training.
• Lead, inspire, and grow a high-performing, multi-brand management team.
• Champion outstanding guest experiences aligned with each franchise’s identity and Levy’s core values.
• Collaborate closely with NEC stakeholders, franchise teams, and Levy leadership to deliver seamless operations at scale.

What We’re Looking For

• Proven operational leadership managing multi-site franchise retail or QSR with P&L accountability.
• Strong commercial acumen, skilled in driving profitability and managing budgets.
• Experience managing franchise relationships, brand compliance, and audits.
• A natural leader who builds engaged, high-performing teams while embedding brand and Levy culture.
• Confident communicator, comfortable influencing senior leaders and partners.
• Data-driven decision-maker with strong operational and compliance knowledge.

What you’ll get in return:

• Competitive salary with bonus & company benefits
• 27 days holiday + bank holidays
• Company pension scheme
• Healthcare benefits including dental, optical, therapy treatments & free annual healthcare checks.
• Exclusive Benefits & Wellbeing site which includes discounts such as Vodafone discounts, 20% off Nuffield Health and 10% off Pure Gym memberships, travel, shopping and more.
• Holiday purchase scheme
• On-going training & development through our career pathway programmes.
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products
• Employee Assistance Programme
• Competitive and supportive family benefits including 2 days additional leave, following return from Maternity leave during first year back and the day off for your baby's first birthday

Why Levy?

• Work with a globally recognised industry leader at iconic venues across sport, entertainment, and events venues.
• Join a team passionate about sustainability, wellbeing, diversity, and inclusion, committed to paying all team members the Real Living Wage.
• Play a pivotal role in a major venue partnership that’s set to transform the guest experience in Birmingham and beyond.