Director of Franchise Retail Excellence (Hiring Immediately)

JR United Kingdom; Metropolitan Borough of Solihull; On-site; GBP 70,000 - 90,000; Full time

Job summary

Une entreprise dynamique recherche un Director of Franchise Retail Excellence pour diriger les opérations de ses points de vente franchisés à Solihull. Ce poste implique une responsabilité P&L totale, une gestion d'équipe, et un engagement fort pour des expériences clients inégalées dans des lieux emblématiques. Rejoignez une équipe passionnée par la durabilité et l'inclusion, et jouez un rôle clé dans une transformation majeure de l'expérience client.

Benefits

Salaire compétitif avec bonus et avantages d'entreprise

27 jours de congés + jours fériés

Régime de retraite d'entreprise

Avantages de santé, y compris dentaire et optique

Programme de formation et de développement continu

Programme de bien-être financier

Congés familiaux compétitifs et soutenus

Qualifications

• Leadership opérationnel démontré dans la gestion d'une vente au détail multi-sites.
• Compétences fortes en matière de gestion des budgets et de rentabilité.
• Expérience de la gestion des relations avec des franchises.
• Capacité à construire des équipes performantes.
• Connaissances solides en matière de conformité opérationnelle.

Responsibilities

• Responsabilité P&L complète pour toutes les unités de vente au détail.
• Gestion des relations avec les partenaires de franchise.
• Encadrement d'une équipe de gestion multi-marques hautement performante.
• Collaboration étroite avec les parties prenantes de NEC.

Skills

Leadership opérationnel

Acumen commercial

Gestion des relations de franchise

Communication

Prise de décision basée sur les données

Job description

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Director of Franchise Retail Excellence (Hiring Immediately), Solihull

Client: Compass Group

Location: Solihull

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 24.06.2025

Expiry Date: 08.08.2025

Job Description:

Levy creates legendary food and hospitality experiences at some of the UK’s most iconic venues. Backed by powerful partnerships with places like Wimbledon, Twickenham, and now NEC Birmingham, we’re looking for a Head of Retail Franchise Operations to drive excellence and growth across franchise retail outlets in this exciting new partnership.

We’re on a mission to elevate the food & beverage experience across NEC, ICC, Vox, Utilita Arena Birmingham, bp pulse LIVE, and regional partner venues. As part of our exciting new long-term partnership, we’re hiring a Head of Retail Franchise Operations to lead our franchise retail outlets to operational excellence, financial success, and unrivalled guest experiences.

What You’ll Do

• Own full P&L responsibility for all branded retail units across NEC venues.
• Drive profitability through labour, margin, stock & waste management, and pricing.
• Manage key franchise partner relationships, ensuring brand compliance and delivering through audits and training.
• Lead, inspire, and grow a high-performing, multi-brand management team.
• Champion outstanding guest experiences aligned with each franchise’s identity and Levy’s core values.
• Collaborate closely with NEC stakeholders, franchise teams, and Levy leadership to deliver seamless operations at scale.

What We’re Looking For

• Proven operational leadership managing multi-site franchise retail or QSR with P&L accountability.
• Strong commercial acumen, skilled in driving profitability and managing budgets.
• Experience managing franchise relationships, brand compliance, and audits.
• A natural leader who builds engaged, high-performing teams while embedding brand and Levy culture.
• Confident communicator, comfortable influencing senior leaders and partners.
• Data-driven decision-maker with strong operational and compliance knowledge.

What you’ll get in return:

• Competitive salary with bonus & company benefits
• 27 days holiday + bank holidays
• Company pension scheme
• Healthcare benefits including dental, optical, therapy treatments & free annual healthcare checks.
• Exclusive Benefits & Wellbeing site which includes discounts such as Vodafone discounts, 20% off Nuffield Health and 10% off Pure Gym memberships, travel, shopping and more.
• On-going training & development through our career pathway programmes.
• Financial wellbeing programme and preferred rates on salary finance products
• Employee Assistance Programme
• Competitive and supportive family benefits including 2 days additional leave, following return from Maternity leave during first year back and the day off for your baby's first birthday

Why Levy?

• Work with a globally recognised industry leader at iconic venues across sport, entertainment, and events venues.
• Join a team passionate about sustainability, wellbeing, diversity, and inclusion, committed to paying all team members the Real Living Wage.
• Play a pivotal role in a major venue partnership that’s set to transform the guest experience in Birmingham and beyond.