Head of Retail Franchise Operations (Hiring Immediately)

JR United Kingdom; Birmingham; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading company in the food and hospitality industry seeks a Head of Retail Franchise Operations to spearhead excellence across several major venues in Birmingham. The successful candidate will be responsible for maximizing profitability, managing franchise relationships, and ensuring outstanding customer experiences in a dynamic and high-energy environment.

Benefits

Competitive salary with bonus

27 days holiday + bank holidays

Company pension scheme

Healthcare benefits including dental and optical

Exclusive Benefits & Wellbeing site with discounts

On-going training & development

Financial wellbeing programme

Competitive family benefits

Qualifications

• Proven experience in operating multi-site franchise retail.
• Strong understanding of P&L accountability.
• Experience with franchise management and compliance.

Responsibilities

• Oversee full P&L for retail units across NEC venues.
• Drive profitability and manage costs effectively.
• Lead and develop a high-performing management team.

Skills

Operational leadership

Commercial acumen

Budget management

Team leadership

Data-driven decision-making

Communication skills

Job description

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Head of Retail Franchise Operations (Hiring Immediately), Birmingham

Client: Compass Group

Location: Birmingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

3

Posted:

24.06.2025

Expiry Date:

08.08.2025

Job Description:

Levy creates legendary food and hospitality experiences at some of the UK’s most iconic venues. Backed by powerful partnerships with places like Wimbledon, Twickenham, and now NEC Birmingham, we’re looking for a Head of Retail Franchise Operations to drive excellence and growth across franchise retail outlets in this exciting new partnership.

We’re on a mission to elevate the food & beverage experience across NEC, ICC, Vox, Utilita Arena Birmingham, bp pulse LIVE, and regional partner venues. As part of our exciting new long-term partnership, we’re hiring a Head of Retail Franchise Operations to lead our franchise retail outlets to operational excellence, financial success, and unrivalled guest experiences.

What You’ll Do

• Own full P&L responsibility for all branded retail units across NEC venues.
• Drive profitability through labour, margin, stock & waste management, and pricing.
• Manage key franchise partner relationships, ensuring brand compliance and delivering through audits and training.
• Lead, inspire, and grow a high-performing, multi-brand management team.
• Champion outstanding guest experiences aligned with each franchise’s identity and Levy’s core values.
• Collaborate closely with NEC stakeholders, franchise teams, and Levy leadership to deliver seamless operations at scale.

What We’re Looking For

• Proven operational leadership managing multi-site franchise retail or QSR with P&L accountability.
• Strong commercial acumen, skilled in driving profitability and managing budgets.
• Experience managing franchise relationships, brand compliance, and audits.
• A natural leader who builds engaged, high-performing teams while embedding brand and Levy culture.
• Confident communicator, comfortable influencing senior leaders and partners.
• Data-driven decision-maker with strong operational and compliance knowledge.

What you’ll get in return:

• Competitive salary with bonus & company benefits
• 27 days holiday + bank holidays
• Company pension scheme
• Healthcare benefits including dental, optical, therapy treatments & free annual healthcare checks.
• Exclusive Benefits & Wellbeing site which includes discounts such as Vodafone discounts, 20% off Nuffield Health and 10% off Pure Gym memberships, travel, shopping and more.
• On-going training & development through our career pathway programmes.
• Financial wellbeing programme and preferred rates on salary finance products
• Employee Assistance Programme
• Competitive and supportive family benefits including 2 days additional leave, following return from Maternity leave during first year back and the day off for your baby's first birthday

Why Levy?

• Work with a globally recognised industry leader at iconic venues across sport, entertainment, and events venues.
• Join a team passionate about sustainability, wellbeing, diversity, and inclusion, committed to paying all team members the Real Living Wage.
• Play a pivotal role in a major venue partnership that’s set to transform the guest experience in Birmingham and beyond.