Head Of Retail Franchise Operations - Birmingham

ESS; Birmingham; On-site; GBP 50,000 - 70,000; Full time

Job summary

ESS, un leader dans l'expérience alimentaire et d'accueil, recherche un Head of Retail Franchise Operations à Birmingham. Ce rôle implique la direction des opérations de détail franchisées, en assurant la rentabilité, la conformité des marques et une expérience client exceptionnelle. Le candidat idéal aura une forte expérience en gestion opérationnelle et sera capable d'inspirer son équipe tout en collaborant avec des partenaires stratégiques.

Benefits

Salaire compétitif avec bonus

27 jours de congés + jours fériés

Programme de santé comprenant des soins dentaires et visuels

Avantages exclusifs et bien-être

Formations et développement continu

Qualifications

• Expérience prouvée en gestion multi-sites avec responsabilité de P&L.
• Capacité à diriger et à développer des équipes performantes.
• Connaissance opérationnelle et de conformité forte.

Responsibilities

• Responsabilité complète du P&L pour toutes les unités de détail.
• Gestion de la rentabilité par la gestion des coûts et des prix.
• Maintenir les relations clés avec les partenaires franchisés.

Skills

Leadership opérationnel

Acumen commercial

Gestion des relations franchisées

Communication

Prise de décision basée sur les données

Job description

Head Of Retail Franchise Operations - Birmingham

Levy creates legendary food and hospitality experiences at some of the UK's most iconic venues. Backed by powerful partnerships with places like Wimbledon, Twickenham, and now NEC Birmingham, we're looking for a Head of Retail Franchise Operations to drive excellence and growth across franchise retail outlets in this exciting new partnership.

We're on a mission to elevate the food & beverage experience across NEC, ICC, Vox, Utilita Arena Birmingham, bp pulse LIVE, and regional partner venues. As part of our exciting new long-term partnership, we're hiring a Head of Retail Franchise Operations to lead our franchise retail outlets to operational excellence, financial success, and unrivalled guest experiences.

What You'll Do

• Own full P&L responsibility for all branded retail units across NEC venues.
• Drive profitability through labour, margin, stock & waste management, and pricing.
• Manage key franchise partner relationships, ensuring brand compliance and delivering through audits and training.
• Lead, inspire, and grow a high-performing, multi-brand management team.
• Champion outstanding guest experiences aligned with each franchise's identity and Levy's core values.
• Collaborate closely with NEC stakeholders, franchise teams, and Levy leadership to deliver seamless operations at scale.

What We're Looking For

• Proven operational leadership managing multi-site franchise retail or QSR with P&L accountability.
• Strong commercial acumen, skilled in driving profitability and managing budgets.
• Experience managing franchise relationships, brand compliance, and audits.
• A natural leader who builds engaged, high-performing teams while embedding brand and Levy culture.
• Confident communicator, comfortable influencing senior leaders and partners.
• Data-driven decision-maker with strong operational and compliance knowledge.

What you'll get in return:

• Competitive salary with bonus & company benefits
• 27 days holiday + bank holidays
• Company pension scheme
• Healthcare benefits including dental, optical, therapy treatments & free annual healthcare checks.
• Exclusive Benefits & Wellbeing site which includes discounts such as Vodafone discounts, 20% off Nuffield Health and 10% off Pure Gym memberships, travel, shopping and more.
• Holiday purchase scheme
• On-going training & development through our career pathway programmes.
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products
• Employee Assistance Programme
• Competitive and supportive family benefits including 2 days additional leave, following return from Maternity leave during first year back and the day off for your baby's first birthday

Why Levy?

• Work with a globally recognised industry leader at iconic venues across sport, entertainment, and events venues.
• Join a team passionate about sustainability, wellbeing, diversity, and inclusion, committed to paying all team members the Real Living Wage.
• Play a pivotal role in a major venue partnership that's set to transform the guest experience in Birmingham and beyond.