Head of Retail Franchise Operations

Levy; Birmingham; On-site; GBP 50,000 - 70,000; Full time

Job summary

Levy is seeking a Head of Retail Franchise Operations to enhance food and beverage experiences at iconic venues in Birmingham. This executive role involves managing profits, franchise relationships, and ensuring operational excellence while offering a competitive salary and extensive employee benefits.

Benefits

Competitive salary with bonus & company benefits

27 days holiday + bank holidays

Company pension scheme

Healthcare benefits including dental & optical

Exclusive discounts & wellbeing site

Ongoing training & development

Paid professional subscriptions

Financial wellbeing programme

Competitive family benefits

Qualifications

• Proven operational leadership managing multi-site franchise retail.
• Strong commercial acumen with P&L accountability.
• Experience managing franchise relationships and compliance.

Responsibilities

• Own full P&L responsibility for all branded retail units.
• Drive profitability through margin, stock & waste management.
• Lead a high-performing multi-brand management team.

Skills

Operational leadership

Commercial acumen

Team management

Data-driven decision-making

Job description

Join to apply for the Head of Retail Franchise Operations role at Levy

4 days ago Be among the first 25 applicants

Join to apply for the Head of Retail Franchise Operations role at Levy

Levy creates legendary food and hospitality experiences at some of the UK’s most iconic venues. Backed by powerful partnerships with places like Wimbledon, Twickenham, and now NEC Birmingham, we’re looking for a Head of Retail Franchise Operations to drive excellence and growth across franchise retail outlets in this exciting new partnership.

We’re on a mission to elevate the food & beverage experience across NEC, ICC, Vox, Utilita Arena Birmingham, bp pulse LIVE, and regional partner venues. As part of our exciting new long-term partnership, we’re hiring a Head of Retail Franchise Operations to lead our franchise retail outlets to operational excellence, financial success, and unrivalled guest experiences.

What You’ll Do

• Own full P&L responsibility for all branded retail units across NEC venues.
• Drive profitability through labour, margin, stock & waste management, and pricing.
• Manage key franchise partner relationships, ensuring brand compliance and delivering through audits and training.
• Lead, inspire, and grow a high-performing, multi-brand management team.
• Champion outstanding guest experiences aligned with each franchise’s identity and Levy’s core values.
• Collaborate closely with NEC stakeholders, franchise teams, and Levy leadership to deliver seamless operations at scale.
  
  
  

What We’re Looking For

• Proven operational leadership managing multi-site franchise retail or QSR with P&L accountability.
• Strong commercial acumen, skilled in driving profitability and managing budgets.
• Experience managing franchise relationships, brand compliance, and audits.
• A natural leader who builds engaged, high-performing teams while embedding brand and Levy culture.
• Confident communicator, comfortable influencing senior leaders and partners.
• Data-driven decision-maker with strong operational and compliance knowledge.
  
  
  

What You’ll Get In Return

• Competitive salary with bonus & company benefits
• 27 days holiday + bank holidays
• Company pension scheme
• Healthcare benefits including dental, optical, therapy treatments & free annual healthcare checks.
• Exclusive Benefits & Wellbeing site which includes discounts such as Vodafone discounts, 20% off Nuffield Health and 10% off Pure Gym memberships, travel, shopping and more.
• Holiday purchase scheme
• On-going training & development through our career pathway programmes.
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products
• Employee Assistance Programme
• Competitive and supportive family benefits including 2 days additional leave, following return from Maternity leave during first year back and the day off for your baby's first birthday
  
  
  

Why Levy?

• Work with a globally recognised industry leader at iconic venues across sport, entertainment, and events venues.
• Join a team passionate about sustainability, wellbeing, diversity, and inclusion, committed to paying all team members the Real Living Wage.
• Play a pivotal role in a major venue partnership that’s set to transform the guest experience in Birmingham and beyond.

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Hospitality

Referrals increase your chances of interviewing at Levy by 2x

Get notified about new Head of Retail jobs in Birmingham, England, United Kingdom.

Birmingham, England, United Kingdom 5 days ago

Birmingham, England, United Kingdom 1 week ago

West Midlands, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 2 weeks ago

Birmingham, England, United Kingdom 2 months ago

Nuneaton, England, United Kingdom 1 month ago

Birmingham, England, United Kingdom 2 weeks ago

West Midlands, England, United Kingdom 3 weeks ago

Assistant Manager - Jo Malone London - Birmingham Grand Central

Birmingham, England, United Kingdom 2 days ago

Birmingham, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 3 weeks ago

Birmingham, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 2 days ago

West Midlands, England, United Kingdom 4 days ago

Birmingham, England, United Kingdom 3 days ago

Birmingham, England, United Kingdom 3 weeks ago

Birmingham, England, United Kingdom 3 weeks ago

Birmingham, England, United Kingdom 1 week ago

Selfridges Birmingham Kilian Paris & Frederic Malle Counter Manager

Birmingham, England, United Kingdom 4 days ago

Birmingham, England, United Kingdom 2 weeks ago

Birmingham, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 5 days ago

West Midlands, England, United Kingdom 1 week ago

Solihull, England, United Kingdom 1 month ago

West Midlands, England, United Kingdom 2 weeks ago

Cannock Wood, England, United Kingdom 5 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.