Head of Property Services & Transformation (Hybrid)

Niyaa People; Cardiff; Hybrid; GBP 79,000 - 83,000; Full time

Job summary

Niyaa People Ltd is supporting a social housing group in South Wales to recruit a Head of Property Services on a full-time, permanent basis. The role offers a hybrid working pattern with 2–3 days in the office and a salary band of £78,829 to £82,977.

The post requires extensive senior leadership across property services, repairs, planned maintenance and compliance, and a proven track record of organisational change and service transformation.

Qualifications

• Significant senior leadership experience across property services, repairs, maintenance and/or compliance.
• Strong understanding of planned maintenance and property compliance requirements.
• Experience leading organisational change and service transformation.
• Track record of delivering measurable performance improvement.
• Experience developing and embedding new operating models, structures or ways of working.
• Strong commercial, financial and performance management capability.
• Ability to lead, motivate and develop multidisciplinary teams.
• Excellent communication and stakeholder-management skills.
• Focus on customer experience, service quality and continuous improvement.
• Ability to operate effectively at both strategic and operational levels.

Responsibilities

• Provide strategic and operational leadership across the property services function, ensuring services are delivered effectively and compliantly with a customer focus.
• Lead teams through continued organisational development, embedding new operating arrangements and driving improvements in service quality, performance and efficiency.
• Provide strong governance, assurance and performance management arrangements across property services.
• Shape the next phase of the organisation's transformation and service improvement agenda.
• Translate strategic priorities into sustainable operational improvements across the function.

Skills

Senior leadership

Property services

Planned maintenance

Compliance

Organisational change

Service transformation

Performance improvement

Stakeholder management

Customer experience

Strategic leadership

Job description

Niyaa People Ltd is supporting a social housing group in South Wales to recruit a Head of Property Services on a full-time, permanent basis. The role offers a hybrid working pattern with 2–3 days in the office and a salary band of £78,829 to £82,977.

The post requires extensive senior leadership across property services, repairs, planned maintenance and compliance, and a proven track record of organisational change and service transformation.