Head of Operations & Transformation for Growth

Bond Williams; Ferndown; On-site; GBP 65,000 - 90,000; Full time

Job summary

Bond Williams is seeking a hands-on Change & Transformation professional to join during a period of growth. You will step into the business, understand how its internal operations work from start to finish, challenge existing processes, and drive meaningful improvements.

You will review end-to-end processes, map them across departments, identify bottlenecks and unnecessary costs, and lead change projects from idea through to delivery, fostering clear ownership and consistent ways of working.

Qualifications

• Proven experience in business transformation, change, operational excellence, or continuous improvement.
• Experience reviewing and redesigning processes across multiple departments.
• Experience taking processes from analysis and mapping through to implementation.
• Proven experience delivering measurable operational improvements.
• Strong commercial awareness and an understanding of cost, efficiency, and profitability.
• The confidence to challenge existing ways of working and influence senior stakeholders.
• Excellent project management and problem-solving skills.
• A practical, hands-on approach – someone who gets involved and makes change happen.
• Experience working within a growing or changing organisation.

Responsibilities

• Review and map end-to-end processes across the business.
• Identify inefficiencies, duplication, bottlenecks, and unnecessary costs.
• Create lean, scalable processes to support growth.
• Improve how departments work together and hand over.
• Lead change and transformation projects from idea through to delivery.
• Introduce clear ownership, accountability, and consistent ways of working.
• Help the business scale while remaining efficient, lean, and profitable.

Skills

Process mapping

Business transformation

Operational excellence

Continuous improvement

Stakeholder management

Project management

Problem solving

Hands-on change agent

Growth mindset

Job description

Bond Williams is seeking a hands-on Change & Transformation professional to join during a period of growth. You will step into the business, understand how its internal operations work from start to finish, challenge existing processes, and drive meaningful improvements.

You will review end-to-end processes, map them across departments, identify bottlenecks and unnecessary costs, and lead change projects from idea through to delivery, fostering clear ownership and consistent ways of working.