Head Of Operations (Social Care)

Everson Recruitment; Dumfries; On-site; GBP 43,000 - 47,000; Full time

Job summary

Dumfries and Galloway Mental Health Association is seeking an experienced Head of Operations to lead across the region. The post reports to the CEO and will shape strategy, oversee service delivery, and ensure safety, effectiveness and financial sustainability.

You will drive continuous improvement, oversee compliance with national standards, manage multi-site operations, and develop high-performing teams to deliver person-centred care.

Qualifications

• Minimum three years' senior leadership experience in adult social care or health services.
• Experience of managing regional multi-site services across Dumfries and Galloway or similar.
• SVQ Level 4 in Social Services and Healthcare (or equivalent).
• SVQ Level 4 in Leadership and Management (or equivalent).

Responsibilities

• Provide strategic direction and operational leadership for regional services.
• Drive performance management and continuous improvement.
• Ensure compliance with national legislation, regulatory standards, and local priorities.
• Inspire and develop senior management teams to deliver high-quality care.

Skills

Senior leadership experience

Regional multi-site management

Transformational change

Education

SVQ Level 4 in Social Services and Healthcare

SVQ Level 4 in Leadership and Management

Job description

I am seeking a Head of Operations to work with a Mental Health Association in Dumfries and Galloway, which operates at sites across the region.

The salary is £43,000 - £47,000 per annum (flexible banding in line with experience)

The role is Full-time - 35 hours per week.

My client's Mental Health Association is a registered Scottish charity, which provides high-quality care and support to individuals across Dumfries and Galloway whose lives are affected by diagnosed mental health conditions.

My client is driven by a strong vision to deliver excellence in person-centred care and support, empowering individuals to build confidence, maintain independence, and lead healthy, fulfilling lives.

They are now seeking to appoint an experienced and strategic Head of Operations. This is a unique opportunity to shape, strengthen, and lead high-quality services across the region. The postholder will be responsible for the strategic direction, operational leadership, and performance management of services, ensuring they remain safe, effective, and financially sustainable. The role requires oversight of compliance with national legislation, regulatory standards, and local priorities, while driving continuous improvement and innovation.

As a key member of the Senior Management Team, reporting directly to the CEO, you will provide strong operational and transformational leadership. We are looking for a forward-thinking, resilient leader with significant senior-level experience in adult social care and mental health services. You will demonstrate integrity, sound judgement, and the ability to inspire teams, build effective partnerships, and deliver measurable outcomes.

Essential Criteria

• Minimum three years' senior leadership experience from Registered Manager up with a proven track record of operational management and transformational change
• Experience of managing regional multi-site services
• SVQ Level 4 in Social Services and Healthcare (or equivalent)
• SVQ Level 4 in Leadership and Management (or equivalent)

The successful candidate will be required to undergo a PVG check.

A full Job Description and Person Specification are available on request.