C&SH Operations / Registered Manager

Hightown Housing Association; Stevenage; On-site; GBP 47,000 - 52,000; Full time

Benefits offered by this job

Generous annual leave (33 days + pror

Workplace pension and life assurance

Annual bonus based on performance

Monthly attendance bonus

Ongoing professional development

Employee assistance helpline

Blue Light Card discounts

Job summary

Hightown Housing Association is seeking an experienced C&SH Operations Manager (Mental Health) to lead dispersed supported living services from Stevenage. You will drive service quality, safety, and performance across multiple schemes.

This role requires trauma-informed, person-centred leadership, strong stakeholder relationships with commissioners and authorities, and the ability to grow services while maintaining high-quality recovery-focused support.

Qualifications

• Significant experience supporting people with mental health needs.
• Experience leading teams using trauma-informed approaches.
• Proven track record coaching and performance management.
• Strong leadership during periods of change.
• Experience improving service quality and inspection outcomes.
• Excellent stakeholder management with commissioners and local authorities.
• Knowledge of PIE, safeguarding and mental health legislation.
• Experience implementing change management programs.

Responsibilities

• Driving service quality, compliance and continuous improvement.
• Leading, motivating and developing teams to achieve outstanding outcomes.
• Promoting psychologically informed, trauma-informed and person-centred practice.
• Building strong relationships with commissioners, local authorities and healthcare professionals.
• Managing safeguarding, risk, performance and operational budgets.
• Supporting service transformation, growth and change management initiatives.

Skills

Mental health leadership

People management

Change management

Coaching and development

Stakeholder management

Psychologically informed practice

Trauma-informed care

Safeguarding

Risk management

Job description

We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

C&SH Operations Manager (Mental Health) - Supported Living Services

Location: Stevenage
Salary: £48,282 per annum
Hours: 37.5 hours per week, Monday to Friday
Requirements: Full UK driving licence and access to a vehicle | Enhanced DBS required

Hightown Housing Association is looking for an experienced Operations Manager to lead our Mental Health Supported Living Services.

This is an exciting opportunity for a strong operational leader with a proven track record of driving service improvement, leading change, and developing high-performing teams. You'll play a key role in ensuring people receive high-quality, recovery-focused support while leading services on a journey from good to excellence.

About the Role

As Care & Supported Housing (C&SH) Operations Manager, you will oversee a portfolio of dispersed mental health supported living services, providing leadership to Scheme Managers across multiple areas.

You Will Be Responsible For:

• Driving service quality, compliance and continuous improvement.
• Leading, motivating and developing teams to achieve outstanding outcomes.
• Promoting psychologically informed, trauma-informed and person-centred practice.
• Building strong relationships with commissioners, local authorities and healthcare professionals.
• Managing safeguarding, risk, performance and operational budgets.
• Supporting service transformation, growth and change management initiatives.

What We Are Looking For:

We are seeking an experienced manager within mental health supported living who can demonstrate:

• Significant experience supporting people with mental health needs, including managing risks associated with self-harm, suicidal ideation and complex behaviours.
• Experience leading teams using psychologically informed and trauma-informed approaches.
• Proven success in coaching, developing and performance-managing teams.
• Strong leadership skills with the ability to inspire teams through periods of change.
• A track record of improving service quality and achieving positive inspection outcomes.
• Excellent stakeholder management skills, including working with commissioners, local authorities and healthcare professionals.
• Knowledge of PIE, safeguarding, risk management, person-centred support and mental health legislation.
• Knowledge of current mental health legislation, best practice guidance, and supported living service models.
• Experience implementing successful change management and service improvement programmes.

We recognise the importance of supporting our colleagues, and we offer a comprehensive benefits package including:

• Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service (Pro Rata)
• Workplace pension scheme and life assurance of three times your annual salary
• Annual bonus based on satisfactory performance
• Monthly attendance bonus
• Ongoing professional development and training to help you deliver outstanding support
• Employee assistance helpline
• Blue Light Card, providing access to discounts for local and national retailers

Why Join Hightown?

At Hightown, we're committed to helping people live independently and achieve their goals. You'll join a values-driven organisation where you can make a real impact while leading services that change lives.

The successful candidate must always maintain appropriate professional boundaries and understand their responsibilities in relation to positions of trust.
All appointments are subject to satisfactory right to work, enhanced DBS, reference and medical clearances.
We will be shortlisting and interviewing on an ongoing basis so may close the vacancy early.
We are an Equal Opportunities and Disability Confident Employer.