Service Manager

Change Mental Health; City of Edinburgh; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

37 days’ annual leave pro rata

Mental Wellbeing Days

Enhanced sick pay and leave

Professional development funding

24/7 Employee Assistance Programme

Cycle to Work Scheme

Blue Light Card eligibility

Flexible working support

Job summary

Change Mental Health is seeking an experienced Service Manager to lead delivery and development of our community mental health services across the Central area. You will oversee day-to-day operations, ensure services are safe, person-centred and focused on meaningful outcomes for the people we support.

You will manage staff, service performance and budgets, monitor quality and safeguarding, and use data to identify opportunities for improvement.

Qualifications

• Demonstrable experience leading and motivating staff to deliver high-quality services.
• Strong knowledge of Scottish health and social care including safeguarding and Care Inspectorate requirements.
• Experience developing and implementing operational procedures and quality processes.
• Experience building effective relationships with external stakeholders and partners.
• Strong analytical, problem-solving and communication skills.
• SVQ Level 4 Social Services and Healthcare (Adults) or willingness to work towards this.
• Qualification for Care Inspectorate Registered Manager requirements, or willingness to work towards this.

Responsibilities

• Oversee day-to-day delivery of services to ensure they are safe, effective and person-centred.
• Lead and develop staff, manage service performance and budgets.
• Monitor quality, safeguarding and use data to identify improvements.
• Build strong relationships with commissioners, funders and community partners.
• Resolve operational challenges and develop effective systems and procedures.
• Contribute to wider service development as part of the Management Team.

Skills

Staff leadership

Safeguarding knowledge

Quality & procedures

Stakeholder engagement

Analytical skills & communication

Education

SVQ Level 4 in Social Services and Healthcare (Adults)

Care Inspectorate Registered Manager qualifications

Job description

Change Mental Health is looking for an experienced Service Manager to lead the delivery and development of our community mental health services across the Central area. This is a varied operational leadership role with responsibility for service quality, people management, performance, partnerships and continuous improvement across Hub and Outreach services.

About the role

You’ll oversee the day-to-day delivery of services, ensuring they are safe, effective, person-centred and focused on achieving meaningful outcomes for the people we support. You’ll lead and develop staff, manage service performance and budgets, monitor quality and safeguarding, and use data and outcomes to identify opportunities for improvement. You’ll also build strong relationships with commissioners, funders and community partners, helping strengthen referral pathways and develop new opportunities for our services. As part of our Management Team, you’ll have the autonomy to resolve operational challenges, develop effective systems and procedures, and contribute to the wider development of Change Mental Health.

Essential

• Demonstrable experience leading, managing and motivating staff to deliver high-quality services.
• Strong knowledge of Scottish health and social care, including safeguarding, risk management and Care Inspectorate requirements.
• Experience developing and implementing operational procedures and quality processes.
• Experience building effective relationships with external stakeholders and partners.
• Strong analytical, problem-solving and communication skills.
• SVQ Level 4 Social Services and Healthcare (Adults) or willingness to work towards this if required.
• Appropriate qualification for Care Inspectorate Registered Manager requirements, or willingness to work towards this if required.

Desirable

• Experience working within or managing a regulated service.
• Experience managing service budgets and performance frameworks.

What we offer

• 37 days’ annual leave (pro rata)
• Two paid Mental Wellbeing Days
• Enhanced sick pay and leave entitlements
• Professional development, including funded opportunities
• 24/7 Employee Assistance Programme
• Cycle to Work Scheme
• Blue Light Card eligibility
• Support for flexible working and work-life balance

Hours are typically worked Monday to Friday between 9am and 5pm, although occasional evening and weekend working may be required. The role may also participate in an on-call rota.

If you’re an experienced service leader who combines strong operational management with a commitment to high-quality, person-centred mental health support, we’d love to hear from you.