Head of Operations

Dgmha; Scotland; On-site; GBP 43,000 - 47,000; Full time

Job summary

Dumfries and Galloway Mental Health Association (DGMHA) is seeking an experienced Head of Operations to shape, strengthen and lead high‑quality regional services across Dumfries and Galloway. Reporting to the CEO, you will drive strategic direction, operational leadership and performance management.

You will need significant senior‑level experience in adult social care and mental health services, with a track record of transformational change and delivering measurable outcomes within multi‑site

Qualifications

• Minimum three years’ senior leadership experience from Registered Manager up with a proven track record of operational management and transformational change?

Responsibilities

• Shape, strengthen and lead high‑quality services across the region.
• Provide strategic direction, operational leadership and performance management.
• Ensure services are safe, effective and financially sustainable.
• Oversee compliance with national legislation, regulatory standards and local priorities.
• Inspire teams and build effective partnerships to deliver measurable outcomes.

Skills

Senior leadership

Operational leadership

Transformational change

Job description

Dumfries and Galloway Mental Health Association (DGMHA)

£43,000 – £47,000 per annum (flexible banding in line with experience)

Full-time | 35 hours per week

Regional Multi Site across Dumfries and Galloway

Dumfries and Galloway Mental Health Association (DGMHA) is a registered Scottish charity established in 1988. We provide high‑quality care and support to individuals across Dumfries and Galloway whose lives are affected by diagnosed mental health conditions. The Association is governed by a Board of Trustees.

We are driven by a strong vision to deliver excellence in person‑centred care and support, empowering individuals to build confidence, maintain independence, and lead healthy, fulfilling lives.

We are now seeking to appoint an experienced and strategic Head of Operations. This unique opportunity will shape, strengthen, and lead high‑quality services across the region. The postholder will be responsible for the strategic direction, operational leadership, and performance management of services, ensuring they remain safe, effective, and financially sustainable. The role requires oversight of compliance with national legislation, regulatory standards, and local priorities, while driving continuous improvement and innovation.

As a key member of the Senior Management Team, reporting directly to the CEO, you will provide strong operational and transformational leadership. We are looking for a forward‑thinking, resilient leader with significant senior‑level experience in adult social care and mental health services. You will demonstrate integrity, sound judgement, and the ability to inspire teams, build effective partnerships, and deliver measurable outcomes.

• Minimum three years’ senior leadership experience from Registered Manager up with a proven track record of operational management and transformational change
• Experience of managing regional multi‑site services
• SVQ Level 4 in Social Services and Healthcare (or equivalent)
• SVQ Level 4 in Leadership and Management (or equivalent)

A full Job Description and Person Specification are available on request.