Head of Operations: Scale Travel Reservations (Hybrid)
Macs Adventure
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Benefits offered by this job
Job summary
Macs Adventure in Glasgow is seeking a Head of Operations to lead our reservations team and transform how we scale a high-volume, customer-facing operation. You'll manage 30+ specialists, drive efficiency, and shape the future delivery by partnering with Product, Customer Service and Supplier Partnerships, while embracing technology and AI to improve booking fulfilment.
The role is hybrid, with three days in the Glasgow office, focusing on building strong leaders, performance metrics and
Qualifications
- Experienced operational leader in a fast-paced, customer-focused environment.
- Proven ability to redesign processes and drive measurable efficiency gains.
- Ability to build and improve operational systems with clear reporting and metrics.
- Experience applying technology/AI to scale operations.
Responsibilities
- Lead and develop a multi-manager Operations team (30+ specialists).
- Build and implement an Operations operating system with visibility and metrics.
- Drive transformation to simplify processes and reduce manual work.
- Own booking fulfilment and operational performance to ensure fast, accurate delivery.
- Collaborate with Supplier Partnerships, Product and Customer Service to reduce friction.
- Shape the future of Delivery as part of the leadership team.
Skills
Job description
Macs Adventure in Glasgow is seeking a Head of Operations to lead our reservations team and transform how we scale a high-volume, customer-facing operation. You'll manage 30+ specialists, drive efficiency, and shape the future delivery by partnering with Product, Customer Service and Supplier Partnerships, while embracing technology and AI to improve booking fulfilment.
The role is hybrid, with three days in the Glasgow office, focusing on building strong leaders, performance metrics and
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