Hybrid Operations Lead - Travel Reservations

Hireful Ltd; Greater London; Híbrido; GBP 54.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus

Hybrid work

West London office

Descripción de la vacante

Hireful Ltd. is seeking an hands-on Operational Leader to head the front-end Business Travel reservations teams in a hybrid role. You will own daily operations, ensuring high-quality, commercially smart service, and build a scalable, resilient operation across West London and remote work.

Lead teams, manage capacity, and optimize workflows while onboarding new accounts and supporting continuity planning. Ideal candidates bring TMC experience, strong GDS knowledge (Sabre mandatory, Amadeus

Formación

• Proven operational leadership experience in a travel management environment.
• Hands-on knowledge of GDS platforms (Sabre essential, Amadeus preferred).
• Strong track record in workforce capacity planning and meeting KPIs.
• Experience managing reservations and client escalations.

Responsabilidades

• Lead and support teams, setting expectations for service quality and agent productivity.
• Manage resources and capacity using real-time data and forecasts.
• Review workflow quality and coach on errors or gaps.
• Ensure onboarding for new accounts and participate in business continuity planning.

Conocimientos

Operational leadership

GDS platforms expertise

Forecasting & capacity planning

People management

Herramientas

Sabre

Amadeus

Descripción del empleo

Hireful Ltd. is seeking an hands-on Operational Leader to head the front-end Business Travel reservations teams in a hybrid role. You will own daily operations, ensuring high-quality, commercially smart service, and build a scalable, resilient operation across West London and remote work.

Lead teams, manage capacity, and optimize workflows while onboarding new accounts and supporting continuity planning. Ideal candidates bring TMC experience, strong GDS knowledge (Sabre mandatory, Amadeus