Head of Operations - Scale & Transform Travel (Hybrid)

Macs Adventure; Glasgow; Hybrid; GBP 60,000 - 70,000; Full time

Benefits offered by this job

Annual leave 33 days

Pension scheme

Staff discounts

Travel insurance

Flexible working

Job summary

Macs Adventure in Glasgow offers a hybrid, senior-operations leadership role overseeing a 30+ person team. You will transform how we operate, build scalable processes, and ensure efficient, high-quality booking fulfilment across a fast-growing active travel business.

The role reports to the Chief Delivery Officer and sits within our Delivery function, shaping the future of our operational systems and customer experience.

Qualifications

• Experience leading multi-team operations in a fast-paced environment.
• Proven track record transforming operational processes for efficiency.
• Ability to design and implement operating systems and metrics.

Responsibilities

• Lead and develop the Operations team across multiple managers and ~35 staff.
• Build a scalable operations operating system with visibility and processes.
• Drive efficiency by simplifying processes and applying automation/AI.
• Own booking fulfilment and operational performance with strong controls.
• Collaborate with Product, Customer Service and Supplier Partnerships to reduce friction.
• Contribute to strategy and planning as part of the Delivery leadership team.

Skills

Operational leadership

Transformation experience

Operational systems

AI mindset

Commercial judgement

People leadership

Cross-functional collaboration

Job description

Macs Adventure in Glasgow offers a hybrid, senior-operations leadership role overseeing a 30+ person team. You will transform how we operate, build scalable processes, and ensure efficient, high-quality booking fulfilment across a fast-growing active travel business.

The role reports to the Chief Delivery Officer and sits within our Delivery function, shaping the future of our operational systems and customer experience.