Head of Operations: Scale Delivery & Excellence

Landmark Information Group; West of England; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Generous Holiday Allowance

Annual Lifestyle Allowance

Pension Scheme

Private Health Insurance

Group Income Protection

Cycle to Work and Gym Flex Schemes

Internal Coaching and Mentoring

Family-Friendly Policies

Job summary

Join Landmark Information Group as the Head of Operations in the West of England, where you will lead day-to-day operational performance across Optimus. In this senior leadership role, you will ensure operational services are delivered efficiently while embedding best practices and driving continuous improvement. The ideal candidate will have significant experience in service-led environments, a strong focus on people management, and a proven track record of delivering results, as well as strong stakeholder management skills. Competitive salary and numerous benefits offered.

Qualifications

• Proven experience in a senior operational leadership role in service-led environments.
• Strong operational performance management experience with SLAs and KPIs.
• Experience in leading process improvement and change initiatives at scale.
• Commercial acumen with budget planning and cost management.

Responsibilities

• Lead day-to-day operational performance across Optimus.
• Translate business strategies into operational plans.
• Establish effective governance and performance oversight.
• Develop high-performing operational teams.
• Drive continuous improvement in processes and systems.
• Manage operational budgets, control costs, and deliver value.

Skills

Operational leadership

Stakeholder management

Process improvement

Data analysis

Team development

Budget management

Job description

Join Landmark Information Group as the Head of Operations in the West of England, where you will lead day-to-day operational performance across Optimus. In this senior leadership role, you will ensure operational services are delivered efficiently while embedding best practices and driving continuous improvement. The ideal candidate will have significant experience in service-led environments, a strong focus on people management, and a proven track record of delivering results, as well as strong stakeholder management skills. Competitive salary and numerous benefits offered.