Head of Operations

Landmark Information Group; West of England; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Generous Holiday Allowance

Annual Lifestyle Allowance

Pension Scheme

Private Health Insurance

Group Income Protection

Cycle to Work and Gym Flex Schemes

Internal Coaching and Mentoring

Family-Friendly Policies

Job summary

Join Landmark Information Group as the Head of Operations in the West of England, where you will lead day-to-day operational performance across Optimus. In this senior leadership role, you will ensure operational services are delivered efficiently while embedding best practices and driving continuous improvement. The ideal candidate will have significant experience in service-led environments, a strong focus on people management, and a proven track record of delivering results, as well as strong stakeholder management skills. Competitive salary and numerous benefits offered.

Qualifications

• Proven experience in a senior operational leadership role in service-led environments.
• Strong operational performance management experience with SLAs and KPIs.
• Experience in leading process improvement and change initiatives at scale.
• Commercial acumen with budget planning and cost management.

Responsibilities

• Lead day-to-day operational performance across Optimus.
• Translate business strategies into operational plans.
• Establish effective governance and performance oversight.
• Develop high-performing operational teams.
• Drive continuous improvement in processes and systems.
• Manage operational budgets, control costs, and deliver value.

Skills

Operational leadership

Stakeholder management

Process improvement

Data analysis

Team development

Budget management

Job description

At Optimus, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work.

Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things.

We offer a range of benefits to support your well‑being and career growth:

Benefits

• Competitive Sal
• aryGenerous Holiday Allowa
• earAnnual Lifestyle Allowa
• icePension Sch
• terPrivate Health Insura
• ityGroup Income Protection Sch
• emeCharitable Fundrais
• rtsCycle to Work and Gym Flex Sche
• mesInternal Coaching and Mentoring: Available throughout your time with
• usTraining and Career Progression: A strong focus on your developm
• entFamily-Friendly Polic

Opportunity

We have an exciting opportunity for an experienced Head of Operations to join Optimus, part of the Landmark Information Group. This is a senior leadership role, accountable for the effective, efficient and scalable delivery of operational services, ensuring teams, systems and processes are aligned to both current and future business needs, helping to transform the home moving process and drive speed and certainty with ser

You will provide strong operational leadership, embed best practice, and drive continuous improvement, while protecting Optimus’ distinctive culture and enabling sustainable growth, service excellence and outstanding customer outcomes.

Responsibilities

• nvolve:Owning and leading day-to-day operational performance across Optimus, ensuring service levels, productivity, quality and customer outcomes are consistently a
• Translating business strategy into clear, actionable operational plans, priorities and performance m
• Establishing effective governance, reporting rhythms and performance oversight to track delivery, risks and o
• Building, leading and developing high-performing operational teams, with clear accountability and a strong focus on capability and succession p
• Driving continuous improvement across processes, systems and ways of working, with a focus on efficiency, scalability, automation and risk mit
• Working closely with Finance and senior stakeholders to manage operational budgets, control costs and deliver value fo
• Embedding a strong customer-first mindset across operations and building effective relationships across Sales, Product, Technology, Finance, HR and Group O

About You

About You As the Head of Operations, you’ll be an experienced operational leader with a strong track record of delivering results in complex, service-led environments. You’ll bring a pragmatic, people-focused approach, combined with the confidence to lead change and make data-informed d decisions.

Qualifications

• will have:Proven experience in a senior operational leadership role, ideally within a volume, service-led or regulated e
• nvironmentStrong operational performance management experience, including ownership of SLAs, KPIs and custome
• r outcomesExperience leading process improvement, transformation or change initiative
• s at scaleCommercial and financial acumen, including budget planning and cost
• managementThe ability to lead, motivate and develop high-performing teams, role modelling inclusive, values-led
• leadershipStrong stakeholder management skills, with experience working cross-functionally in complex org
• anisationsExperience within conveyancing, property or adjacent professional services sectors is highly desirable, as is strong data analysis and reporting c
• apabilit y.

We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.