Global Operations Leader — Scale Retail & Logistics

Manière De Voir Ltd; Warrington; On-site; GBP 110,000 - 170,000; Full time

Job summary

Manière De Voir Ltd is seeking an experienced Head of Operations to lead and optimise global operations across the UK, Europe, USA and Middle East. You will oversee logistics, warehousing, retail operations, customer service and performance, driving standards, compliance and operational excellence.

Reporting to the Senior Leadership Team, you will shape strategic initiatives, build high-performing teams and ensure scalable operating models aligned with commercial objectives and international

Qualifications

• Proven experience in a senior operations leadership role within international retail, e-commerce or logistics.
• Experience overseeing multi-site operations, warehouses and global 3PL partnerships.
• Record of delivering complex operational projects and store launches.
• Experience managing international teams with focus on development and compliance.
• Strong knowledge of KPIs, SLAs, logistics systems and operating models.

Responsibilities

• Oversee global operational sites including warehouses and 3PL partners.
• Drive logistics efficiency, fulfilment processes and service consistency.
• Audit stock movements and monitor KPIs, SLAs and delivery promises.
• Lead strategic operational projects from planning to implementation.
• Ensure readiness for new retail openings, including systems and processes.
• Develop and manage cross-functional leadership meetings with clear accountability.
• Ensure regulatory compliance across GDPR, health and safety and regional rules.
• Lead peak trading planning and post-event performance reviews.

Skills

Senior leadership

Operations management

Global/international operations

Stakeholder management

KPIs & metrics

Logistics & warehousing

People development

Job description

Manière De Voir Ltd is seeking an experienced Head of Operations to lead and optimise global operations across the UK, Europe, USA and Middle East. You will oversee logistics, warehousing, retail operations, customer service and performance, driving standards, compliance and operational excellence.

Reporting to the Senior Leadership Team, you will shape strategic initiatives, build high-performing teams and ensure scalable operating models aligned with commercial objectives and international