Head of Operations Control Centre & Security

Midland Metro Ltd; Balls Hill; On-site; GBP 70,000 - 90,000; Full time

Job summary

Midland Metro Limited is seeking an experienced Operations Control Centre & Security Manager to lead two critical functions at the heart of our operation. You will drive resilience, performance and excellence in customer service by shaping the OCC and Security strategy and leading teams across the network.

You will oversee safety, compliance and workforce development, ensuring robust training and competence management while delivering continuous improvement initiatives and strong stakeholder

Qualifications

• Significant experience leading operational teams within a safety-critical environment.
• Proven experience developing managers and frontline teams.
• Strong stakeholder management with the ability to influence at all levels.
• Experience delivering operational improvements, change initiatives and business transformation.
• Excellent decision-making skills with the ability to remain calm under pressure.
• Strong communication skills, both written and verbal.

Responsibilities

• Lead and inspire the OCC and Security teams, creating a positive, professional and high-performing culture.
• Develop and deliver the strategic direction for both functions, aligning objectives with wider business goals.
• Oversee the daily operation of the OCC, ensuring procedures are followed and continuously improved.
• Manage the security strategy across the network and ensure effective security operations.
• Act as the senior operational lead during incidents, emergencies, security events and business continuity situations.
• Analyse operational performance data, identifying opportunities to improve efficiency, safety and service delivery.
• Build strong relationships with internal departments, external agencies and key stakeholders.
• Drive operational excellence through innovation, performance management and continuous improvement initiatives.
• Ensure compliance with all relevant legislation, regulations, policies and industry best practice.
• Prepare and present performance reports to senior leadership teams.
• Lead workforce planning, succession planning, employee development and engagement activities.
• Support the delivery of the OCC competence management system.
• Promoting a strong learning culture focused on continuous professional development.

Job description

Midland Metro Limited is seeking an experienced Operations Control Centre & Security Manager to lead two critical functions at the heart of our operation. You will drive resilience, performance and excellence in customer service by shaping the OCC and Security strategy and leading teams across the network.

You will oversee safety, compliance and workforce development, ensuring robust training and competence management while delivering continuous improvement initiatives and strong stakeholder