Operations Control Centre & Security Leader - Transport

West Midlands Metro; Birmingham; On-site; GBP 51,000 - 62,000; Full time

Benefits offered by this job

Free travel on trams & NX buses

MML Pension

25 days holiday + bank holidays

Job summary

Midland Metro Limited is seeking an experienced Operations Control Centre & Security Manager to lead two critical functions at the heart of our operation. Working closely with the Head of Operations and Safety, you will shape the future of our OCC and Security functions, driving continuous improvement, resilience, performance and customer service excellence.

As the OCC & Security Manager, you will provide visible leadership, ensuring operational effectiveness while maintaining the

Qualifications

• Significant experience leading operational teams within a safety-critical environment.
• Proven experience managing and developing managers and frontline teams.
• Strong stakeholder management skills with the ability to influence at all levels.
• Experience delivering operational improvements, change initiatives and business transformation.
• Excellent decision-making skills with the ability to remain calm under pressure.

Responsibilities

• Lead and inspire the OCC and Security teams, creating a positive, professional and high-performing culture.
• Develop and deliver the strategic direction for both functions, aligning objectives with wider business goals.
• Oversee the daily operation of the OCC, ensuring procedures are followed and continuously improved.
• Manage the security strategy across the network and ensure effective security operations.
• Act as the senior operational lead during incidents, emergencies, security events and business continuity situations.
• Analyse operational performance data, identifying opportunities to improve efficiency, safety and service delivery.
• Build strong relationships with internal departments, external agencies and key stakeholders.
• Drive operational excellence through innovation, performance management and continuous improvement initiatives.
• Ensure compliance with all relevant legislation, regulations, policies and industry best practice.
• Prepare and present performance reports to senior leadership teams.
• Lead workforce planning, succession planning, employee development and engagement activities.

Skills

Operational leadership

Stakeholder management

Decision making under pressure

Communication skills

MS Office

Education

Leadership/Management qualification (Level 3 or 4)

Tools

MS Office

Job description

Midland Metro Limited is seeking an experienced Operations Control Centre & Security Manager to lead two critical functions at the heart of our operation. Working closely with the Head of Operations and Safety, you will shape the future of our OCC and Security functions, driving continuous improvement, resilience, performance and customer service excellence.

As the OCC & Security Manager, you will provide visible leadership, ensuring operational effectiveness while maintaining the