Operational Control Centre Manager (OCC Manager)

West Midlands Metro; Balls Hill; On-site; GBP 51,000 - 62,000; Full time

Benefits offered by this job

Free travel on trams and buses

MML Pension

25 days holiday

Job summary

Midland Metro Limited is seeking an experienced Operations Control Centre & Security Manager to lead the OCC and Security teams in Wednesbury, driving resilience, performance and excellent customer service across the network.

You will shape long-term strategies, oversee day-to-day operations, and ensure safety, compliance and robust incident response while developing talent and improving operational outcomes.

Qualifications

• Experience leading teams in a safety-critical environment.
• Ability to influence at all levels and manage stakeholders.
• Proven track record of delivering operational improvements and change initiatives.

Responsibilities

• Lead the OCC and Security teams, creating a high-performing culture.
• Develop and implement long-term strategies for OCC and Security.
• Oversee daily OCC operations and ensure procedures are followed and improved.
• Manage security strategy across the network and ensure effective operations.
• Act as senior operational lead during incidents, emergencies and continuity situations.
• Analyze performance data to identify efficiency, safety and service improvements.
• Prepare and present performance reports to senior leadership.
• Lead workforce planning, succession planning and staff engagement.

Skills

Operational leadership

Safety-critical

Incident management

Stakeholder management

People development

Tools

MS Office

Security systems

Job description

Operations Control Centre & Security Manager

Location: Wednesbury, WS10 0AR

Salary: £56,210 per annum + Excellent Benefits!

Contract: Full time, Permanent

Benefits: Free Travel on Trams & NX Buses (for you and your partner) + MML Pension + 25 Days Holiday (plus Bank Holidays)

Help Keep the West Midlands Moving

Midland Metro Limited is seeking an experienced and inspirational Operations Control Centre & Security Manager to lead two critical functions at the heart of our operation.

Working closely with the Head of Operations and Safety, you will play a key role in shaping the future of our Operations Control Centre and Security functions, driving continuous improvement, resilience, performance and excellence in customer service.

About the Role

As Operations Control Centre & Security Manager, you will provide visible leadership, ensuring operational effectiveness while maintaining the highest standards of safety, compliance and security.

You will oversee the day-to-day management of the OCC and Security teams, while also developing and implementing long-term strategies that support Midland Metro's operational objectives and future growth plans.

Key Responsibilities

• Lead and inspire the OCC and Security teams, creating a positive, professional and high-performing culture.


• Develop and deliver the strategic direction for both functions, aligning objectives with wider business goals.


• Oversee the daily operation of the OCC, ensuring procedures are followed and continuously improved.


• Manage the security strategy across the network and ensure effective security operations.


• Act as the senior operational lead during incidents, emergencies, security events and business continuity situations.


• Analyse operational performance data, identifying opportunities to improve efficiency, safety and service delivery.


• Build strong relationships with internal departments, external agencies and key stakeholders.


• Drive operational excellence through innovation, performance management and continuous improvement initiatives.


• Ensure compliance with all relevant legislation, regulations, policies and industry best practice.


• Prepare and present performance reports to senior leadership teams.


• Lead workforce planning, succession planning, employee development and engagement activities.

You will be responsible for ensuring robust training and competence management across the OCC and Security functions, including:

• Support the delivery of the OCC competence management system.


• Supporting and developing training, competence and development frameworks within each function.


• Monitoring compliance through the Training Academy learning platform.


• Identifying and addressing skills gaps across teams.


• Working collaboratively with the Training Academy to develop future talent and succession plans.


• Promoting a strong learning culture focused on continuous professional development.

Health, Safety & Compliance

• Ensure compliance with all health, safety and environmental requirements.


• Lead investigations into accidents, incidents and near misses.


• Manage safety-critical compliance requirements, including driver medical and competency standards.


• Support drug and alcohol testing requirements in line with company policy.


• Ensure teams operate safely, professionally and in full compliance with regulatory obligations.

About You

We're looking for a confident and engaging operational leader with a passion for developing people and delivering exceptional performance.

You will have:

• Significant experience leading operational teams within a safety-critical environment


• Proven experience managing and developing managers and frontline teams


• Strong stakeholder management skills with the ability to influence at all levels


• Experience delivering operational improvements, change initiatives and business transformation


• Excellent decision-making skills with the ability to remain calm under pressure


• Strong communication skills, both written and verbal


• The ability to interpret operational rules, procedures and regulatory requirements


• A positive, solution-focused approach with excellent interpersonal skills


• Good IT skills, including Microsoft Office applications

Why Join Midland Metro?

This is an exciting opportunity to make a real impact within a growing and dynamic transport operation. You'll have the chance to shape key operational functions, develop talented teams and play a vital role in maintaining a safe, secure and reliable service for our passengers.