Strategic OCC & Security Leader

West Midlands Metro; Wednesbury; On-site; GBP 51,000 - 62,000; Full time

Benefits offered by this job

Free travel on trams & NX buses

MML Pension

25 days holiday

Job summary

Midland Metro Limited in Wednesbury is seeking an experienced Operations Control Centre & Security Manager to lead two essential functions at the heart of our operation. You will drive safety, compliance and performance while shaping strategy for OCC and Security.

You will oversee daily operations, manage teams, and work with senior leaders to deliver resilience and excellent customer service across the network.

Qualifications

• Significant experience leading operational teams within a safety-critical environment.
• Proven experience managing and developing managers and frontline teams.
• Strong stakeholder management skills with the ability to influence at all levels.
• Experience delivering operational improvements, change initiatives and business transformation.
• Excellent decision-making skills with the ability to remain calm under pressure.
• Strong communication skills, both written and verbal.
• Ability to interpret operational rules, procedures and regulatory requirements.
• Positive, solution-focused approach with excellent interpersonal skills.
• Good IT skills, including Microsoft Office applications.
• Leadership/Management qualification Level 3 or 4 (or equivalent).

Responsibilities

• Lead and inspire OCC and Security teams, creating a high-performing culture.
• Develop and deliver the strategic direction for both functions.
• Oversee the daily operation of the OCC, ensuring procedures are followed and continuously improved.
• Manage the security strategy across the network and ensure effective security operations.
• Act as the senior operational lead during incidents, emergencies, security events and business continuity situations.
• Analyze operational performance data, identifying opportunities to improve efficiency, safety and service delivery.
• Build strong relationships with internal departments, external agencies and key stakeholders.
• Drive operational excellence through innovation, performance management and continuous improvement initiatives.
• Ensure compliance with all relevant legislation, regulations, policies and industry best practice.
• Prepare and present performance reports to senior leadership teams.
• Lead workforce planning, succession planning, employee development and engagement activities.

Skills

Leadership

Stakeholder mgmt

Change management

Decision making

Communication

IT skills

Microsoft Office

Education

Leadership qualification Level 3/4

Tools

Training platform

Job description

Midland Metro Limited in Wednesbury is seeking an experienced Operations Control Centre & Security Manager to lead two essential functions at the heart of our operation. You will drive safety, compliance and performance while shaping strategy for OCC and Security.

You will oversee daily operations, manage teams, and work with senior leaders to deliver resilience and excellent customer service across the network.