OCC & Security Leader — Transport Safety & Continuity

West Midlands Metro; Balls Hill; On-site; GBP 51,000 - 62,000; Full time

Benefits offered by this job

Free travel on trams and buses

MML Pension

25 days holiday

Job summary

Midland Metro Limited is seeking an experienced Operations Control Centre & Security Manager to lead the OCC and Security teams in Wednesbury, driving resilience, performance and excellent customer service across the network.

You will shape long-term strategies, oversee day-to-day operations, and ensure safety, compliance and robust incident response while developing talent and improving operational outcomes.

Qualifications

• Experience leading teams in a safety-critical environment.
• Ability to influence at all levels and manage stakeholders.
• Proven track record of delivering operational improvements and change initiatives.

Responsibilities

• Lead the OCC and Security teams, creating a high-performing culture.
• Develop and implement long-term strategies for OCC and Security.
• Oversee daily OCC operations and ensure procedures are followed and improved.
• Manage security strategy across the network and ensure effective operations.
• Act as senior operational lead during incidents, emergencies and continuity situations.
• Analyze performance data to identify efficiency, safety and service improvements.
• Prepare and present performance reports to senior leadership.
• Lead workforce planning, succession planning and staff engagement.

Skills

Operational leadership

Safety-critical

Incident management

Stakeholder management

People development

Tools

MS Office

Security systems

Job description

Midland Metro Limited is seeking an experienced Operations Control Centre & Security Manager to lead the OCC and Security teams in Wednesbury, driving resilience, performance and excellent customer service across the network.

You will shape long-term strategies, oversee day-to-day operations, and ensure safety, compliance and robust incident response while developing talent and improving operational outcomes.