Head of Operations

WEBRECRUIT; London; On-site; GBP 48,000 - 56,000; Full time

Job summary

An ambitious organization dedicated to ending gender-based violence is seeking a Head of Operations. This role offers the opportunity to lead a portfolio of Violence Against Women and Girls (VAWG) services, ensuring high standards of delivery and compliance. You will play a key role in strategic planning, managing teams, and fostering partnerships to create impactful services. Join a survivor-led, trauma-informed organization committed to justice and equality, and leave a lasting legacy in the fight against gender-based violence.

Benefits

Flexible working

Generous holiday entitlement

Employer pension contribution

Family-friendly leave

Employee Assistance Programme

Employee Benefits Platform

Yoga classes

Meditation sessions

Cycle to Work Scheme

Qualifications

• Proven experience in managing VAWG services across multiple locations.
• Strong background in staff management and budget oversight.

Responsibilities

• Lead and oversee service delivery for VAWG services across London.
• Manage service managers and foster stakeholder relationships.

Skills

VAWG services management

Staff management

Budget management

Strategic planning

Legislation knowledge

Organizational skills

ICT skills

Job description

Head of Operations

London (with travel to various project locations)

The Organisation

Our client is dedicated to ending the harm caused by gender-based violence. They work with women and children, offering services that are tailored to the unique needs of survivors. Their approach is holistic and empowering, partnering with survivors to help them achieve independent, abuse-free lives.

They are now looking for a Head of Operations to join them on a full-time, permanent basis, working 37.5 hours per week. Participation in an on-call rota is required, currently once every 7 weeks.

The Benefits

- Salary of £48,847 - £55,165 per annum, depending on experience (please note, successful candidates are usually appointed at bottom of relevant band)

- Flexible working

- Focus on learning and development (internal career progression and training)

- Generous holiday entitlement

- Employer pension contribution

- Family-friendly leave and enhanced maternity pay

- Access to Inclusion Networks

- Daily clinical debriefing

- Employee Assistance Programme providing free 24/7 support and advice

- Employee Benefits Platform offering staff discounts, benefits and savings

- Flow & Restore yoga classes

- Meditation sessions

- Cycle to Work Scheme

This is a significant opportunity for an experienced leader in VAWG services to join our client’s ambitious organisation at a senior level.

You’ll hold a visible leadership role in a feminist, intersectional organisation that’s proud to be survivor-led, anti-racist, trauma-informed, and unwavering in its commitment to justice and equality.

With the scope to influence policy, innovate service delivery, and lead exceptional teams, this is your chance to leave a powerful and lasting legacy in the movement to end gender-based violence.

The Role

As a Head of Operations, you will lead a portfolio of Violence Against Women and Girls (VAWG) services across London.

Specifically, you will oversee service delivery across your portfolio, ensuring high standards of quality, contractual compliance, and financial management, all aligned with our client’s strategic goals.

Beyond this, you will also contribute to strategic planning and decision-making, attending senior leadership meetings and leading on key projects that promote safeguarding, health and safety, and staff wellbeing.

Additionally, you will:

- Line manage service managers, offering coaching, mentoring, and performance oversight

- Foster effective stakeholder relationships

- Support service user involvement and meaningful volunteer engagement

About You

To be considered as a Head of Operations, you will need:

- Demonstrable experience of managing a range of VAWG services across multiple locations

- Extensive staff management experience

- Experience managing complex budgets

- Experience developing and maintaining strategic and operational partnerships

- Strong knowledge of legislation, housing, welfare, and policy related to VAWG

- The ability to evidence service impact and outcomes

- Excellent organisational and ICT skills

The closing date for this role is 23 May 2025.

Other organisations may call this role Senior Operations Manager, Head of Service Delivery, Service Director, Operations Director – Women’s Services, or VAWG Services Manager.

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to become our client’s next Head of Operations and lead impactful services that change lives, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.