Head of Operations

Solace Women's Aid; Greater London; On-site; GBP 48,000 - 56,000; Full time

Job summary

An established industry player is seeking a dynamic Head of Operations to lead a portfolio of Violence Against Women and Girls services across London. This pivotal role involves overseeing service delivery, ensuring high standards of quality and compliance, and contributing to strategic planning. With the opportunity to influence policy and innovate service delivery, this position is perfect for an experienced leader passionate about making a difference in the lives of survivors. Join a committed team dedicated to ending gender-based violence and empowering those in need.

Benefits

Generous holiday entitlement

Employer pension contribution

Access to Inclusion Networks

Daily clinical debriefing

Employee Assistance Programme

Employee Benefits Platform

Flow & Restore yoga classes

Meditation sessions

Cycle to Work Scheme

Qualifications

• Demonstrable experience managing VAWG services across multiple locations.
• Strong knowledge of legislation related to VAWG.

Responsibilities

• Lead service delivery across VAWG services ensuring quality and compliance.
• Line manage service managers, offering coaching and performance oversight.

Skills

Management of VAWG services

Budget management

Strategic planning

Legislation knowledge

Organizational skills

ICT skills

Job description

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This range is provided by Solace Women's Aid. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Head of Operations

Camden, London (with travel to various project locations)

About Us

Solace Women’s Aid is dedicated to ending the harm caused by gender-based violence. We work with women and children, offering services that are tailored to the unique needs of survivors. Our approach is holistic and empowering, partnering with survivors to help them achieve independent, abuse-free lives.

We are now looking for a Head of Operations to join us on a full-time, permanent basis, working 37.5 hours per week. Participation in an on-call rota is required, currently once every 7 weeks.

The Benefits

- Salary of £48,847 - £55,165 per annum, depending on experience (please note, successful candidates are usually appointed at bottom of relevant band)

- Focus on learning and development (internal career progression and training)

- Generous holiday entitlement

- Employer pension contribution

- Family-friendly leave and enhanced maternity pay

- Access to Inclusion Networks

- Daily clinical debriefing

- Employee Assistance Programme providing free 24/7 support and advice

- Employee Benefits Platform offering staff discounts, benefits and savings

- Flow & Restore yoga classes

- Meditation sessions

- Cycle to Work Scheme

This is a significant opportunity for an experienced leader in VAWG services to join our ambitious organisation at a senior level.

You’ll hold a visible leadership role in a feminist, intersectional organisation that’s proud to be survivor-led, anti-racist, trauma-informed, and unwavering in its commitment to justice and equality.

With the scope to influence policy, innovate service delivery, and lead exceptional teams, this is your chance to leave a powerful and lasting legacy in the movement to end gender-based violence.

The Role

As a Head of Operations, you will lead a portfolio of Violence Against Women and Girls (VAWG) services across London.

Specifically, you will oversee service delivery across your portfolio, ensuring high standards of quality, contractual compliance, and financial management, all aligned with our strategic goals.

Beyond this, you will also contribute to strategic planning and decision-making, attending senior leadership meetings and leading on key projects that promote safeguarding, health and safety, and staff wellbeing.

Additionally, you will:

- Line manage service managers, offering coaching, mentoring, and performance oversight

- Support service user involvement and meaningful volunteer engagement

About You

To be considered as a Head of Operations, you will need:

- Demonstrable experience of managing a range of VAWG services across multiple locations

- Experience managing complex budgets

- Experience developing and maintaining strategic and operational partnerships

- Strong knowledge of legislation, housing, welfare, and policy related to VAWG

- The ability to evidence service impact and outcomes

- Excellent organisational and ICT skills

The closing date for this role is 23 May 2025.

Other organisations may call this role Senior Operations Manager, Head of Service Delivery, Service Director, Operations Director – Women’s Services, or VAWG Services Manager.

Webrecruit and Solace Women’s Aid are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to become our next Head of Operations and lead impactful services that change lives, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

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  Other

• Industries

  Civic and Social Organizations

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