Head of Operations

A2Dominion Group; Ealing; On-site; GBP 70,000 - 92,000; Full time

Job summary

An established industry player is seeking a Head of Operations to lead their Joint Venture contract. This pivotal role involves overseeing a large team and ensuring the seamless execution of operational activities across a wide geographical area. The ideal candidate will have proven experience in the social housing sector, strong leadership skills, and a passion for fostering a collaborative work environment. With a focus on delivering high-quality services and maintaining compliance, this position offers an exciting opportunity to make a significant impact in the community. Join a forward-thinking company committed to diversity and inclusion, and help shape the future of housing services.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Family friendly policies

Qualifications

• Proven experience in managing operational activities within the social housing sector.
• Strong leadership and interpersonal skills to effectively communicate with diverse teams.

Responsibilities

• Oversee delivery of repairs and planned works for 39,000 homes.
• Lead a team of up to 200 staff, driving strategic goals and daily operations.

Skills

Leadership

Interpersonal Skills

Organizational Skills

Time Management

Data Analysis

Education

Experience in Social Housing Sector

Managerial Experience

Job description

Head of Operations

Location: Ealing – Office based

Permanent - Full Time – 42.5 hours per week

Salary up to £92,000 per annum depending on experience plus car allowance

About The Role

As the General Manager and Head of Operations for our Joint Venture contract with A2Dominion, you will oversee the branch's overall performance and ensure the seamless execution of all operational activities. Leading a team of up to 200 staff members, you will drive strategic goals, manage daily operations, and cultivate a productive, engaged workforce. The role involves delivering repairs, voids, and planned works for a stock of 39,000 homes. Based at our co-located office in Ealing, the properties under this contract cover a broad geographical area, spanning the M4 corridor, Hampshire, and London.

Key Responsibilities

1. Oversee and manage the delivery of repairs, voids, and planned works within a stock size of 39,000 homes
2. Collaborate with the service lead manager to align administrative and financial processes with operational goals and objectives
3. Ensure compliance with company policies and procedures
4. Analyse data and provide insights and recommendations to support decision-making
5. Foster a positive and collaborative working environment, promoting professional growth and development among team members
6. Lead and manage a team, providing guidance, support, and development opportunities
7. Foster a collaborative and high-performance culture, promoting accountability and continuous improvement
8. Ensure administrative processes are efficient, compliant, and supportive of operational objectives
9. Provide effective leadership, demonstrating a strong approach to mentoring and motivation of staff within the Branch team by setting a clear direction for the contract(s) and leading by example. Set targets and objectives that encapsulate the Division’s strategy
10. Develop sustainable key Client/Stakeholder relationships, ensuring a high quality of customer engagement and involvement
11. Ensure the customer experience is central to all activities and embedded in all stakeholders of the Branch/Contract operation to ensure an efficient and productive service is delivered to service users and clients
12. Review, monitor, and control Branch/Contract performance to ensure delivery of P&L is in line with or exceeding agreed budget levels. Ensure at a minimum monthly structured reviews of the Branch/Contract that demonstrate stringent controls on all aspects of our cost base, work in progress, debt, operational productivity, and other KPIs
13. Demonstrate control over all business governance, risk management processes, and adherence to delegated authorities. These include daily, weekly, monthly, and annual planning of resources including office staff, together with a demand-based approach to directly employed and subcontracted skilled trades

You Must Have

• Proven experience in the above duties
• A minimum of 2 years’ experience in a managerial role within the social housing sector, including local authorities and property services
• Strong leadership and interpersonal skills, with the ability to effectively communicate and collaborate with diverse teams
• Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines
• Entitlement to work within the UK (visa sponsorship not offered)
• To drive a Mears vehicle, candidates must be aged over 21, have held their license for over 3 months, and have less than 9 points
• All roles are subject to relevant DBS/Security checks before employment

Benefits We Can Offer You

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - organised as a thank you from the Executive team
• Volunteering Leave - supporting paid volunteering in the community
• Family friendly policies

For further discussion, contact: Laura Bourne ([e-mail]). We support your application process every step of the way.

At Mears Group, we are committed to diversity and inclusion, being a Disability Confident employer, and supporting the Armed Forces Covenant with a Gold Award in the Defence Employer Recognition Scheme (ERS). We also support veterans transitioning into civilian careers and promote social mobility through voluntary sharing of background information to improve opportunities for diverse candidates.