Head of Operations

Westfield Health; Derby; On-site; GBP 50,000; Full time

Job summary

An established law firm is seeking a Head of Operations to drive the performance and efficiency of its operations. This pivotal role involves leading teams, managing projects, and enhancing workflows to ensure smooth business operations. The ideal candidate will have a strong background in operations management, excellent communication skills, and a commitment to quality and client satisfaction. Join a dynamic team that values career progression and fosters a supportive culture, where your contributions will make a significant impact on the company's mission to protect clients' financial and emotional assets.

Benefits

Exciting Career Progression Opportunities

Annual Career Planning Support

Empowering Culture

Team Celebrations & Events

Rewards & Recognition Programmes

Comprehensive Health Benefits

Qualifications

• Strong background in operations management with leadership skills.
• Proven ability to implement operational changes effectively.

Responsibilities

• Accountable for the delivery and performance of operational services.
• Lead and develop teams to meet operational objectives.

Skills

Organizational Skills

Project Management

Process Improvement

Communication Skills

Data Analysis

Education

Recognized Project Management Qualification

Job description

The Head of Operations has significant responsibilities and a major role to play in the exciting development of Right Legal Group. The Head of Operations will be responsible for the leadership, development, and smooth running of all Group Operations, continually driving improved standards and performance. These areas currently include acquisition and new branch onboarding, property management, enhancement of existing workflows through operational efficiencies, project management, and the overall positive running of all business operations. The role also involves leading and developing operational staff and contributing to the wider work of the Group.

Location:
Wyvern Business Park, Derby, DE21

Contract Type:
37.5 hours per week, Monday to Friday, 09:00 - 17:00

Salary:
£50,000 Per Annum

Who are Right Legal Group?

We are a well-established law firm, regulated by the SRA, specializing in Wills, Probate, and Estate Planning. We have built a nationwide network working together to change perceptions about making a Will and to preserve clients' financial and emotional assets for future generations. Our mission is to protect memories, not just money.

Click here to learn more.

Help us deliver on our mission! Here's what’s in it for you...

• Exciting Career Progression Opportunities
• Annual Career Planning Support
• Empowering Culture
• Team Celebrations & Events
• Rewards & Recognition Programmes
• Comprehensive Health Benefits

Key Responsibilities:

• Accountable for the delivery, development, and performance of operational services within the RLG Operations Division.
• Lead, motivate, and develop teams; manage key staff and ensure operational objectives are met.
• Serve as a key contact for the RLG branch community to ensure operational performance aligns with processes.
• Provide leadership to all staff within Operations, ensuring appropriate recruitment and service levels.
• Build and maintain relationships with stakeholders and third parties to facilitate smooth service delivery and growth.
• Mentor department managers, assist in meeting objectives, and develop training and succession plans.
• Plan and oversee change projects, supporting departmental and divisional leads in line with business plans.
• Manage projects, monitor timelines and costs, and ensure stakeholder needs are met.
• Report regularly to the Operations Director on project progress, budgets, and outcomes.
• Identify issues and implement solutions to improve efficiency and reduce costs.
• Enhance Business Intelligence reporting to meet business needs.
• Collaborate with the leadership team to set goals and promote company growth aligned with strategy.
• Foster and develop company culture across the group.
• Prepare high-quality update reports as required.

Key Skills:

• Strong organizational skills
• Project management and process improvement expertise
• Excellent attention to detail
• Strong communication skills, both written and verbal
• Data analysis capabilities

Essential Experience:

• Recognized project management qualification
• Strong background in operations management
• Leadership and team management skills
• Proven ability to implement operational changes
• Commitment to quality and client satisfaction
• Strong relationship-building skills

Next steps...

If you're ready for a challenge and feel that Right Legal Group is the right place for you, we’d love to hear from you.