Head of Multisite Operations – Student Housing

DiSRUPT Recruitment & Search | B Corp; Leicester; On-site; GBP 70,000 - 90,000; Full time

Job summary

DiSRUPT Recruitment & Search | B Corp seeks a Head of Operations for student accommodation across Leicester and Coventry. You will own day-to-day performance, lead Site Managers and operational teams, ensuring safe, compliant and well-run buildings with an excellent resident experience.

You will drive occupancy metrics, manage licensing requirements, and deliver end-to-end project turnarounds while controlling costs and implementing improved processes across multiple sites.

Qualifications

• Proven senior operations leadership across multiple sites.
• Strong commercial mindset focused on occupancy, rebook rates and customer feedback.
• Solid knowledge of housing legislation and licensing requirements.
• Hands-on leader who develops and coaches teams for service excellence.

Responsibilities

• Lead Site Managers and operational teams to meet safety and performance targets.
• Ensure compliance with H&S, ANUK, HMO licensing and Renters' Rights Act requirements.
• Oversee end-to-end annual turnaround including planning, contracting and post-project review.
• Manage contracts, performance and spend within delegated authority.
• Resolve escalated maintenance issues and complex resident complaints.
• Drive continuous improvement using KPIs, audits and site walks to cut costs.
• Control workforce, rosters, overtime and peak-period planning.
• Deliver excellent resident experience by acting on feedback and trends.
• Provide senior cover during emergencies and out-of-hours incidents.
• Lead change by implementing new systems and processes across sites.

Skills

Multisite operations

Team leadership

Commercial acumen

Housing legislation knowledge

Problem solving

Education

Senior operations leadership

Job description

DiSRUPT Recruitment & Search | B Corp seeks a Head of Operations for student accommodation across Leicester and Coventry. You will own day-to-day performance, lead Site Managers and operational teams, ensuring safe, compliant and well-run buildings with an excellent resident experience.

You will drive occupancy metrics, manage licensing requirements, and deliver end-to-end project turnarounds while controlling costs and implementing improved processes across multiple sites.