Head of Membership Communities & Engagement

Membershipbespoke; Hatching Green; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Hybrid work

Office visits twice monthly

Job summary

Membership Bespoke is recruiting for a Head of Membership Communities on behalf of a leading professional membership organisation. The role focuses on ownership of membership engagement, communities, experience, retention and growth, turning a new member platform into active communities.

You will work with the Managing Director and Senior Leadership Team to shape mentoring, events and network opportunities while expanding member groups and driving participation.

Qualifications

• Proven track record in creating and growing member communities.
• Experience driving participation and engagement in professional bodies or associations.
• Strong engagement experience within a professional or membership organisation.
• Experience using online membership platforms to increase engagement.
• Evidence of improving engagement, retention and value.

Responsibilities

• Create, develop and grow active member communities.
• Lead rollout and growth of communities through the new member platform.
• Increase member participation, interaction and engagement.
• Develop communities across different member groups and career stages.
• Provide networking and knowledge-sharing opportunities.
• Develop mentoring, events, roundtables and other community-led initiatives.
• Recruit and engage volunteers, ambassadors and community champions.
• Drive membership engagement, renewals and growth.
• Improve the member journey, proposition and experience.
• Utilise feedback and data to improve engagement.
• Lead a small Membership Services team.

Skills

Community management

Member engagement

Stakeholder management

Mentoring programmes

Volunteer engagement

CRM/AMS platforms

Tools

CRM/AMS platforms

Job description

Membership Bespoke is recruiting for a Head of Membership Communities on behalf of a leading professional membership organisation. The role focuses on ownership of membership engagement, communities, experience, retention and growth, turning a new member platform into active communities.

You will work with the Managing Director and Senior Leadership Team to shape mentoring, events and network opportunities while expanding member groups and driving participation.