Head of Membership & Subscriptions

Recruitment Solutions (NW) Ltd; Manchester; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Ownership of high-profile proposition

Career progression

Collaborative environment

Impact on customer growth

Job summary

Recruitment Solutions (NW) Ltd is seeking a Head of Membership & Subscription to own the end-to-end membership proposition and drive growth. You’ll shape the customer journey, use insights to boost value, and lead cross-functional teams to deliver enhancements across engagement and retention.

You’ll analyze data to inform commercial decisions, identify opportunities to increase lifetime value, and collaborate with marketing, commercial, and digital colleagues to create an outstanding member

Qualifications

• Experience leading membership or subscription programs with growth focus.
• Strong ability to translate insights into actionable strategies.
• Excellent stakeholder communication and project leadership.

Responsibilities

• Own the membership and subscription strategy to drive growth and retention.
• Develop and refine the membership proposition to stay relevant.
• Increase membership, engagement, retention, and customer lifetime value.
• Ensure an excellent member experience across the journey.
• Use insight and data to drive commercial decisions.

Skills

Membership strategy

Customer insight

Analytical thinking

Stakeholder management

Tools

CRM systems

Data analytics

Job description

We are looking for a Head of Membership & Subscription to join our Client, a growing and customer-focused organisation looking for an experienced leader to take ownership of their membership proposition and drive continued growth.

This is a high-impact role for someone who understands what makes customers stay, engage, and see genuine value in a membership proposition. You will play a key role in shaping the customer journey, improving member value, and using insight and data to drive commercial growth.

What You’ll Be Doing:

• Taking ownership of the overall membership and subscription strategy, with a strong focus on growth and retention
• Developing and continually improving the membership proposition to ensure it remains relevant and compelling
• Identifying opportunities to increase membership, engagement, retention, and customer lifetime value
• Ensuring members receive an excellent experience across every stage of their journey
• Using customer insight, data, and feedback to understand behaviour and identify opportunities for improvement
• Working closely with commercial, marketing, digital, and customer teams to deliver membership initiatives
• Developing strategies to increase member value and strengthen long-term customer relationships
• Monitoring membership performance and using data to inform commercial decisions
• Leading initiatives designed to improve customer engagement and subscription performance
• Bringing new ideas and innovative thinking to continually evolve the membership experience

What We’re Looking For:

• Proven experience in a senior membership, subscription, loyalty, CRM, customer growth, or customer experience role
• Strong understanding of membership or subscription models and what drives acquisition and retention
• Commercially minded with a strong focus on customer value and business growth
• Excellent analytical and customer insight skills, with the ability to turn data into actionable strategies
• Strong understanding of customer journeys and experience
• Confident communicator with the ability to influence stakeholders at all levels
• Strategic thinker who is equally comfortable getting involved in the detail
• Innovative, commercially aware, and passionate about creating excellent customer experiences
• Proven ability to lead projects and deliver measurable improvements in membership performance

Benefits on Offer:

• Competitive salary dependent on experience
• Opportunity to take ownership of a high-profile membership proposition
• Excellent career progression opportunities
• Supportive and collaborative working environment
• Opportunity to make a genuine impact on customer growth and retention
• Company benefits package