Warehouse Team Leader

IVC; West of England; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

5 weeks annual leave

Company pension

Healthcare Cash Plan

Dog-friendly workplace

Job summary

Pet Drugs Online, part of the IVC Evidensia Group, is seeking an experienced Warehouse Team Leader to drive our fulfilment operation in the UK. You’ll lead a team to ensure orders are picked, packed and dispatched safely, accurately and on time, balancing workloads and maintaining stock accuracy.

Reporting to the Warehouse Manager, you’ll develop your team, monitor KPIs, support continuous improvement, and foster a safe, efficient and customer‑focused environment across a busy ecommerce

Qualifications

• Experience in a warehouse or retail environment.
• Experience managing throughput in a pick and pack operation.
• Experience using ERP systems.
• Good MS Office skills (Word, Excel, PowerPoint).
• Strong communication and problem-solving abilities.
• A valid Forklift licence.

Responsibilities

• Lead, motivate and develop the warehouse team through coaching, 1:1s and performance reviews.
• Plan shift resources to meet demand and maximise labour efficiency.
• Ensure orders are picked, packed and dispatched accurately, on time and in full (OTIF).
• Monitor warehouse KPIs, including labour efficiency and dispatch performance.
• Support continuous improvement initiatives to increase efficiency and reduce errors.
• Ensure processes comply with Health & Safety, quality standards and audit requirements.
• Collaborate with other departments to maintain consistent practices.
• Oversee inbound/outbound stock processes, dispatches and end-of-day courier activities.

Skills

ERP systems

Microsoft Office

Communication

Organisational skills

Problem-solving

Forklift licence

Tools

Khaos Control

Job description

Pet Drugs Online is one of the UK’s leading online pet pharmacies and retailers, helping pet owners access trusted medication, healthcare products, and everyday essentials quickly, safely, and conveniently. As part of the IVC Evidensia Group, Pet Drugs Online combines the agility of a growing ecommerce business with the strength and expertise of a leading veterinary care organisation.

We’re looking for an experienced Warehouse Team Leader to lead our fulfilment operation, ensuring customer orders are picked, packed and dispatched safely, accurately and on time. You’ll play a key role in balancing workloads, supporting your team, maintaining stock accuracy and driving operational performance across a busy ecommerce warehouse.

Reporting to the Warehouse Manager, you’ll lead the warehouse team to ensure stock is available when needed, customer orders are fulfilled within expected timeframes, and operational standards continue to improve.

How You’ll Make a Difference

As Warehouse Team Leader, you’ll oversee the day-to-day performance of the warehouse operation, leading your team to deliver excellent service, maintain high levels of accuracy and ensure customer orders leave the warehouse on time.

Working closely with colleagues across the business, you’ll support continuous improvement, coach team members, monitor operational performance and help create a safe, efficient and positive working environment.

Working Pattern

• 40 hours per week across 7 days, including one weekend per month
• Monday - Friday, 11:00am - 7:30pm
• Weekend shifts between 7:00am - 3:30pm

Key Responsibilities

• Lead, motivate and develop the warehouse team through coaching, 1:1s and performance reviews
• Plan shift resource to meet operational demand and maximise labour efficiency
• Ensure customer orders are picked, packed and dispatched accurately, on time and in full (OTIF)
• Monitor warehouse KPIs, including labour efficiency and dispatch performance
• Support continuous improvement initiatives to increase efficiency and reduce errors
• Ensure warehouse processes comply with Health & Safety, quality standards and audit requirements
• Work collaboratively with other departments and Team Leaders to maintain consistent working practices
• Oversee inbound and outbound stock processes, prescription dispatches and end-of-day courier activities

You Might Be a Great Fit If…

• Experience working within a warehouse or retail environment
• Experience managing throughput within a pick and pack operation
• Experience using ERP systems
• Good Microsoft Office skills, including Word, Excel and PowerPoint
• Strong communication, organisational and problem-solving skills
• A customer-first mindset and attention to detail
• The ability to prioritise workload, manage stakeholders and support team performance
• A valid Forklift licence

Desirable

• Previous Team Leader experience
• Experience using Khaos Control
• Experience working within an ecommerce environment

How We’ll Support You

• The opportunity to lead and develop a high-performing warehouse team
• Ongoing learning and development opportunities
• A collaborative culture focused on continuous improvement and operational excellence
• Supportive leadership and opportunities to develop your career within a growing business

What We Offer Our Team

• 5 weeks' annual leave plus bank holidays
• Additional holiday entitlement with length of service
• Your birthday as a paid day off
• Company pension scheme (Employee 5% / Employer 3%)
• Healthcare Cash Plan
• Employee Assistance Programme and wellbeing support
• Family-friendly policies
• Cycle to Work scheme
• Staff discounts on products and veterinary services
• Access to employee discounts and cashback offers
• Free parking
• Regular engagement activities and company events
• Dog-friendly workplace

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and a culture where everyone can thrive.

Whether you’re progressing your warehouse leadership career or looking for your next challenge, Pet Drugs Online offers the support, opportunity and community to help you grow.