Head of Lettings

Harte Consulting ltd; Tees Valley; On-site; GBP 32,000 - 39,000; Full time

Job summary

Harte Recruitment is working with a growing residential property business to recruit a hands-on Head of Lettings to lead its front-line lettings operation from its Darlington office.

You'll coach and develop staff, take commercial ownership of performance, win landlord instructions, and drive conversion to grow the managed portfolio. A strong leadership style and real team-building focus are essential.

Qualifications

• Experience leading a lettings front-line team.
• Strong people-management and coaching skills.
• Solid knowledge of residential lettings and market.
• Able to own performance and drive results.

Responsibilities

• Lead the front-line lettings team day-to-day.
• Manage, coach, train and develop staff.
• Take ownership of office lettings performance.
• Manage relets coming into the office.
• Drive conversion and performance against budget.
• Conduct listings and win new landlord instructions.
• Grow the managed portfolio.
• Create a proactive, supportive and accountable team environment.
• Identify opportunities to improve individual and team performance.
• Work collaboratively with colleagues responsible for new business and Property Management.
• Deliver sustainable revenue growth and consistently high service standards.

Skills

Leadership

People management

Lettings knowledge

Commercial ownership

Landlord sourcing

Team coaching

Job description

If you're a Head of Lettings who gets as much satisfaction from developing a strong team as you do from winning business, this is an opportunity to take real ownership of a growing lettings operation, with the autonomy and earning potential to benefit from the performance you help create.

The Package:

• Up to £35,000 D.O.E basic salary
• OTE circa £45,000, with scope to earn more as the business grows
• Performance-led, uncapped commission structure
• Commissions awarded at 2.5%, 5% and 7.5% (will speak through budgets achieved at interview stage)
• Commission measured and paid quarterly on cumulative performance
• Office-based in Darlington

The Company & Role:

Harte Recruitment is working with a growing residential property business looking for a hands-on Head of Lettings to lead its front-line lettings operation.

This role needs more than a top individual biller. They're looking for somebody who can lead, coach and develop people, understand where individuals need support and create a team that consistently performs.

You’ll also have genuine commercial ownership, driving office performance, improving conversion, winning landlords and helping grow the managed portfolio.

Property management and maintenance are handled by a separate back-office function, allowing you to concentrate on lettings, leadership and growth.

The Person:

• Experienced Head of Lettingsor senior lettings professional
• Genuine people-management, coaching and staff-development experience
• Strong residential lettings knowledge
• Commercially minded and comfortable taking ownership of performance
• Able to list and win new landlord instructions
• Confident driving conversion and team results
• Supportive, hands-on leadership style
• Able to identify individual strengths and development needs
• Motivated by sustainable growth rather than short-term wins
• Comfortable working towards office budgets and performance targets

The Head of Lettings Role:

• Lead the front-line lettings team day-to-day
• Manage, coach, train and develop staff
• Take ownership of office lettings performance
• Manage relets coming into the office
• Drive conversion and performance against budget
• Conduct listings and win new landlord instructions
• Grow the managed portfolio
• Create a proactive, supportive and accountable team environment
• Identify opportunities to improve individual and team performance
• Work collaboratively with colleagues responsible for new business and Property Management
• Deliver sustainable revenue growth and consistently high service standards