Head of L&D Delivery & Customer Success | Equity & Growth

Prime8 Academy; Amersham; Vor Ort; GBP 54.000 - 66.000; Vollzeit

Benefits dieser Stelle

Performance bonus

Early-stage equity options

Leadership trajectory opportunities

Zusammenfassung

A dynamic learning development company in Amersham is seeking a Head of L&D Service Delivery & Customer Success. The ideal candidate will manage onboarding and delivery for B2B clients, ensuring outstanding customer experiences using advanced LMS and CRM systems. This role offers a competitive salary, performance bonuses, and early-stage equity, allowing for a significant influence in a rapidly growing startup. Candidates should possess strong operational skills and an ambitious mindset.

Qualifikationen

• Minimum 5 years experience in B2B delivery, operations, or customer success.
• Operational experience with LMS platforms and related technologies.
• Extreme ownership mindset and ability to create order out of chaos.

Aufgaben

• Manage onboarding and delivery for B2B clients.
• Ensure a consistent world-class customer experience.
• Track and prove client impact throughout delivery.

Kenntnisse

B2B delivery

Operations

Customer success

Technical fluency

Organisational skills

Tools

LMS platforms (preferably Absorb)

CRM systems

HRIS

Jobbeschreibung

A dynamic learning development company in Amersham is seeking a Head of L&D Service Delivery & Customer Success. The ideal candidate will manage onboarding and delivery for B2B clients, ensuring outstanding customer experiences using advanced LMS and CRM systems. This role offers a competitive salary, performance bonuses, and early-stage equity, allowing for a significant influence in a rapidly growing startup. Candidates should possess strong operational skills and an ambitious mindset.