Head of Knowledge & Innovation - Cheltenham - 5+ Years PQE

Chadwick Nott; Cheltenham; On-site; GBP 85,000 - 110,000; Full time

Benefits offered by this job

Professional development opportunities

Supportive work culture

Work/life balance initiatives

Job summary

A leading law firm based in Cheltenham is looking for a Head of Knowledge & Innovation. This role will focus on leading the knowledge services team, driving the adoption of legal technology and AI. The ideal candidate will have a strong background in knowledge management with at least 5 years of PQE, and experience in a Top 100 law firm. This position offers a permanent, full-time contract with a competitive salary of £85,000 - £110,000 and flexible working arrangements.

Qualifications

• A minimum of 5 years' PQE or equivalent experience in knowledge management or innovation.
• Experience in a Top 100 law firm or similar professional services environment.
• Strong understanding of legal knowledge management including content, technology, and governance.

Responsibilities

• Lead the Knowledge & Information Services function.
• Drive adoption of AI and legal technology.
• Oversee supplier relationships and manage budgets.

Skills

Knowledge management

Legal technology

AI implementation

Change management

Stakeholder management

Job description

Head of Knowledge & Innovation - Cheltenham 5+ Years PQE

Location: Cheltenham

Type of Role: Permanent, Full-time (with flexible/agile working)

Salary: £85,000 - £110,000 (depending on experience)

The Role

You will lead the Knowledge & Information Services function and play a central role in transforming how the firm leverages knowledge, technology and AI. Responsibilities include:

• Leading, developing and growing the Knowledge & Information Services team
• Establishing firm wide governance, standards and policies for knowledge content and systems
• Driving adoption of AI, legal technology and data enabled service delivery
• Fostering a culture of curiosity, collaboration and knowledge sharing
• Managing the Knowledge & Innovation budget and aligning investment to strategic priorities
• Overseeing supplier and vendor relationships to ensure quality and value
• Working closely with Business Services leaders to deliver integrated, practice aligned support
• Supporting the firm's strategic growth ambitions and enhancing client experience

Candidate Requirements

• A minimum of 5 years' PQE, or equivalent senior level experience in knowledge management or innovation
• Experience within a Top 100 law firm or comparable professional services environment
• Deep understanding of legal knowledge management, including content, culture, technology and governance
• Strong awareness of legal technology, AI and data driven service delivery
• Proven experience leading teams and delivering complex change programmes
• Commercial mindset with the ability to translate strategy into high impact outcomes
• Excellent influencing, communication and stakeholder management skills

Benefits

• A collaborative, inclusive and forward thinking culture
• Flexible and agile working arrangements
• Clear opportunities for professional development and progression
• A supportive environment that values innovation, creativity and continuous improvement
• Strong commitment to work/life balance and wellbeing

How to Apply

If this opportunity sounds of interest or you'd like a confidential conversation about your next career move, please contact:

Olivia Reed

Email: [e-mail]

Phone: [phone]

The firm is an equal opportunities employer and welcomes applications from all qualified candidates. Adjustments to the recruitment process can be made to support individual needs.

*At Chadwick Nott, we are committed to developing a diverse and inclusive culture as well as supporting our large client network achieve the same. We are an equal opportunities employer and encourage applications of all qualified candidates regardless of their age, sex, race, disability, sexual orientation, disability, culture or anything other personal characteristic. We champion and celebrate diversity in the workplace. Where a level of experience is indicated, please note that this is only a guideline.*