Head of IT Service and Secure Operations

SNG (Sovereign Network Group); Basingstoke; Hybrid; GBP 90,000 - 101,000; Full time

Benefits offered by this job

Pension up to 12%

Life cover 4x salary

Private medical insurance

Job summary

Sovereign Network Group is seeking an experienced Head of IT Service & Secure Operations to lead the delivery, security and continual improvement of core technology services from Basingstoke or Wembley, with hybrid work and regular travel between offices.

The role combines strategic leadership of Service Desk, Infrastructure, Cloud Operations and Cyber Security, with an emphasis on efficiency, automation and value realization for the organisation.

Qualifications

• Demonstrable experience in a senior IT Operations/Service role within a large, complex organisation.
• Strong background in ITIL and service management practices.
• Experience leading Service Desk, Infrastructure, Cloud Operations and Cyber Security Operations.

Responsibilities

• Develop the operational strategy for IT Services and Secure Operations, aligning with business priorities.
• Lead the IT Service and Secure Operations teams, providing vision, direction and performance coaching.
• Act as service owner for operational IT services, ensuring quality and maturity.
• Lead major incident responses with robust monitoring, controls, resilience and business continuity.
• Oversee Service Desk performance and drive self-service and automation initiatives.
• Develop cyber security capability across monitoring, incident response and vulnerability management.
• Own strategy and continual improvement of cloud infrastructure and workplace technology services.

Skills

IT Service Management

ITIL

Incident response

Cloud infrastructure

Microsoft technologies

Supplier management

Stakeholder engagement

Job description

Salary:£90,000.00 - £101,000.00 Per yearLead Secure, Reliable and High-Performing IT Services at SNGWe’re looking for an experienced and strategic IT leader to join our CIO Leadership Team at Sovereign Network Group (SNG) as Head of IT Service & Secure Operations . In this new role, you’ll be responsible for the delivery, security, resilience and continual improvement of SNG's core technology services.Based from our offices in Basingstoke or Wembley , you’ll combine home and office working aligned with our hybrid approach. There will be regular travel to both of these offices to ensure close collaboration across teams.The RoleProviding strategic leadership across SNG's technology operations and operational service capabilities, this role ensures technology services remain customer-focused, secure, resilient and aligned to SNG's technology strategy, continually evolving to meet changing organisational needs.You will be a leader who combines strong operational management with a focus on efficiency and value. You will drive improvements in service performance, colleague experience and operational effectiveness through the intelligent use of automation, AI and modern service management practices.You’ll be accountable for leading Service Desk, Infrastructure, Cloud Operations and Cyber Security Operations teams, ensuring colleagues receive reliable, secure and high-quality technology services. Responsibilities include:Developing the operational strategy for IT Services and Secure Operations, ensuring services remain aligned to organisational prioritiesManaging the IT Service and Secure Operations team with a focus on articulating a clear vision, providing direction, encouraging high performance, and supporting continuous improvementActing as service owner for all operational IT services within your remit, with accountability for service quality and maturity developmentLeading the response to major incidents, ensuring robust monitoring, operational controls, resilience and business continuity arrangements are in place to minimise service disruption and maintain critical servicesLeading the Service Desk, ensuring timely, high-quality support for colleagues and developing self-service and automationLeading operational cyber security capability across monitoring, incident response, vulnerability management and operational securityDeveloping and owning the strategy, operational management and continual improvement of SNG's cloud infrastructure and workplace technology servicesLeading the operational support of strategic business applications following transition into live service, ensuring effective operational ownership, monitoring, support and continual improvement of productsManaging strategic relationships with IT Service Management, IT Security and Infrastructure suppliers and related managed service providers, ensuring value for money and maximising return on investmentWhat we need from youYou should have demonstrable experience in a similar senior role within IT Operations or IT Service functions, ideally from within a similar sized, complex organisation. You’ll also need:Experience leading Service Desk, Infrastructure and Cyber Security operationsStrong understanding of IT Service Management and ITIL principlesExperience managing cloud-based infrastructure and Microsoft technology environmentsDemonstrable experience of operational service ownership, service transition and continual improvementExperience leading operational response to major incidents and service disruptions.Strong commercial, financial and supplier management experienceDemonstrable experience leading multidisciplinary technical teamsExcellent stakeholder engagement and influencing skillsExperience presenting operational performance and risk to senior leadersJob DescriptionWe have some great benefits at SNG, including:25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)Chance to buy or sell holiday as part of our flexible benefits package3 additional wellbeing days and 2 paid volunteering daysGenerous matched pension scheme up to 12% and Life cover at 4x salaryEnhanced maternity/paternity/adoption payOptions for private medical insurance, dental insurance and critical illness coverWellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP serviceAt Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.