Head of International Workplace Operations

Markel Corporation; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

25 days annual leave

Company pension

Private medical and dental cover

Life assurance

Travel insurance

Income protection

Job summary

Markel Group is seeking a senior Workplace Operations Manager to lead the International HQ operations at 20 Fenchurch Street, London, and oversee occupancy, risk, vendor performance and employee experience.

You will partner with senior stakeholders, landlords and service providers to deliver a high-quality, modern workplace in a hybrid world, with a strong focus on continuous improvement, governance and data-driven decision making.

Qualifications

• Significant experience leading workplace, facilities or corporate real estate operations within a complex corporate environment.
• Strong background developing teams, driving performance and delivering high service standards.
• Commercial experience across budgets, contracts, procurement and supplier management.
• Proven experience managing multiple service partners and holding suppliers accountable for performance.
• Experience delivering workplace projects, operational improvements and organisational change initiatives.
• Strong stakeholder management skills with the credibility to influence senior leaders.
• Excellent judgement, resilience and decision-making capability in a fast-paced environment.
• A strategic outlook coupled with strong operational awareness and attention to detail.
• A passion for service excellence, workplace experience and continuous improvement.

Responsibilities

• Lead workplace operations across International HQ and Lloyd's office allocation, with overall responsibility for standards and employee experience.
• Develop a high-performing workplace team responsible for reception, visitor management, meeting room management and events.
• Shape development of workplace services to align with business needs and hybrid work models.
• Own occupancy planning, space utilisation and workplace strategy to support objectives.
• Advise business leaders on workplace matters with practical solutions and insights.
• Lead workplace projects from planning to delivery, including moves and refurbishments.
• Manage key workplace suppliers, ensuring strong performance and value for money.
• Own workplace budgets and commercial decisions, balancing service excellence with financial discipline.
• Drive continuous improvement across workplace operations and service delivery.
• Maintain standards for health, safety, risk, security and resilience across the office.

Skills

Workplace operations

Team development

Budget management

Procurement

Supplier management

Stakeholder management

Change initiatives

Strategic thinking

Job description

Markel Group is seeking a senior Workplace Operations Manager to lead the International HQ operations at 20 Fenchurch Street, London, and oversee occupancy, risk, vendor performance and employee experience.

You will partner with senior stakeholders, landlords and service providers to deliver a high-quality, modern workplace in a hybrid world, with a strong focus on continuous improvement, governance and data-driven decision making.